Sonya Chavezdilleshaw
Burleson,US
Summary
Enthusiastic Marketing Manager adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Marketing Manager and Insurance Sales
Art Brucks State Farm
04.2023 - 05.2024
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Reservations
American Airlines
08.1994 - 12.2022
- Maintained accurate records of guest reservations, payments, and special requests for seamless hotel operations.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Managed reservations and seating arrangements, optimizing restaurant capacity and flow.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Needles High School
Needles, CA05.1993
Skills
- Brand Development
- Brand Promotion
- Customer Acquisition
- Client onboarding
- Sales Retention
- Event planning
- Customer Relations Specialist
- Customer Loyalty
- Team leadership
- Receptionist Duties
Certification
- Licensed General Lines Agent License No 3029210
- Notary Public Commission Notary ID 134761042
Software
Microsoft Excel
Microsoft Powerpoint
Microsoft Word
Canva
AAcorn
Qik Res
Sabre
Microsoft Teams
Timeline
Marketing Manager and Insurance Sales
Art Brucks State Farm
04.2023 - 05.2024
Reservations
American Airlines
08.1994 - 12.2022
High School Diploma -
Needles High School
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