Sonya Craft
Southfield,MI
Summary
Results-driven Senior Account Manager with extensive experience in business development and customer relations. Skilled in negotiation and territory management, consistently delivering increased sales through strategic account planning and execution.
Overview
31
31
years of professional experience
Work History
Senior Account Manager
K+S Services
Southgate, MI
03.1998 - Current
- Developed strategic account plans that aligned with client goals and business objectives.
- Managed key client relationships, ensuring alignment of services with customer expectations. Upsold A/B accounts to asset management program for onsite repair/inventory support
- Analyzed market trends to identify opportunities for upselling and cross-selling services.
- Trained and mentored account managers since 2006 for inside and outside sales functions
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities in CRM ensuring accurate reporting for future follow ups and for upper management review purposes later on.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Executive Assistant to the Chief Executive Officer
Hall Engineering Group
Redford, MI
01.1996 - 03.1998
- Managed executive calendar, coordinating complex schedules and prioritizing appointments.
- Streamlined office procedures, improving operational efficiency and reducing administrative workload.
- Created expense reports, budgets, and filing systems for management team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
Education
Bachelor of Arts - Business Administration And Management
Ferris State University
Big Rapids, MIBachelor of Arts - Business Administration And Management
Madonna University
Livonia, MISkills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Territory management
- Goals and performance
- Revenue generation
- Sales expertise
- Database management
- Sales tactics
- Cold calling
Accomplishments
- 25 Million Dollar Performer Awards
- 13 Top Salesperson Awards
- 8 Presidents Awards
- Most New Customers 2024
- Highest Growth over Revenue Award 2025
Recent Awards
Timeline
Senior Account Manager
K+S Services
03.1998 - Current
Executive Assistant to the Chief Executive Officer
Hall Engineering Group
01.1996 - 03.1998
Bachelor of Arts - Business Administration And Management
Ferris State University
Bachelor of Arts - Business Administration And Management
Madonna University
25 Million Dollar Awards
The Million Dollar Awards are for salespersons that meet the $1 Million Dollar and above in revenue criteria for a fiscal year. I have been awarded this since 2000.