Sonya Della Ragione
DeFuniak Springs
Summary
High-energy Account Manager offering 20 years of Customer Service experience now specializing in Commercial Insurance in many variety of lines of coverages. Excellent cheerful interpersonal communication skills. Self motivated with little or no supervision.
Overview
13
13
years of professional experience
Work History
Insurance Account Manager
The Loomis Company
Wyomissing
03.2024 - Current
- Managed client accounts and ensured compliance with insurance policies.
- Developed and maintained strong relationships with clients and insurance providers.
- Analyzed client needs to recommend appropriate insurance products and services.
Insurance Account Manager
Marshall & Sterling Insurance
Poughkeepsie
01.2023 - 01.2024
- Developed and maintained strong relationships with clients and insurance providers.
- Managed client accounts and ensured compliance with insurance policies.
Aviation Insurance Account Manager
SterlingRisk
Destin
10.2019 - 10.2022
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- Increased revenue by securing new lines of business while providing value-added services to existing clients.
- Resolved issues quickly and professionally to retain over 95% of clients.
- Manage 143 (60 of companies largest) accounts, $1.2M in revenue, $8M in premiums.
- Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
- Developed account strategies to align with client goals and needs.
- Managed client relationships to ensure satisfaction and retention.
Aviation Insurance Account Manager
Arthur J. Gallagher
Destin
06.2014 - 03.2019
- Resolved issues quickly and professionally to retain over 98% of clients.
- Worked with Producer to develop customer service improvement initiatives.
- Collected and reviewed documentation to submit to a variety of Underwriters for quotes.
- Created and presented certificates, invoices, proposals, insurance summaries.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Started process of renewal accounts 190 days from expiration date.
- Completed renewals with binding process, and policy reviews for accuracy.
- Assessed customer needs and upsold products and services to minimize risk.
- Explained complex policy provisions to customers in a clear manner.
- Maintained accurate records of client accounts and policy information.
- Reviewed existing policies to determine if changes were necessary.
Customer Service Representative
Acentria
Panama City
04.2013 - 06.2014
- Greeted clients, assisting operations by performing entrance interview tasks to determine need.
- Participated in team collaboration initiatives to plan for company's future growth.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Assisted with the in-take information for the Personal Lines Agent.
Education
2-20 Property And Casualty License - General Lines of Insurance
School of Insurance
Orlando FL11.2016
Skills
- Revenue retention and growth
- Strong leadership and training skills
- Goal-oriented
- Excellent verbal and written communication skills
- Glass half full not half empty
- Issue resolution
- Little or no supervision needed
- Applied Software (Epic)
- Highly Motivated
- Exceeds Expectations
- Microsoft Office
Accomplishments
Earned each level of Insurance License from a Customer Service (4-40), Personal Lines (20-44) to a General Lines (2-20).
Timeline
Insurance Account Manager
The Loomis Company
03.2024 - Current
Insurance Account Manager
Marshall & Sterling Insurance
01.2023 - 01.2024
Aviation Insurance Account Manager
SterlingRisk
10.2019 - 10.2022
Aviation Insurance Account Manager
Arthur J. Gallagher
06.2014 - 03.2019
Customer Service Representative
Acentria
04.2013 - 06.2014
2-20 Property And Casualty License - General Lines of Insurance
School of Insurance