Sonya DiNardo
Joliet,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Bartender
Dealers Choice `
Joliet, IL
01.2018 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Balanced daily registers and generated sales reports for management.
Nanny
Jason Hwang
Joliet, IL
08.2015 - Current
- Provided a safe environment for the children through supervision and guidance of their activities.
- Regulated children's schedules to balance rest, learning and play.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Assisted children with completing homework and special assignments to improve academic performance.
- Transported children to school, extracurricular activities, and appointments when needed.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Communicated regularly with families regarding daily events and any concerns that may arise.
Office Assistant
Carpenter Liquid Transporters
Rockdale, IL
06.2010 - 12.2014
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, faxed reports and scanned documents to improve organizational workflow.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Completed and mailed contracts, invoices or checks.
- Data entry into Microsoft Excel to track multiple drivers fuel expenses, mileage and daily trip reports.
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Matched bills of lading and reconciled quantities to verify items shipped.
Optician
Joliet EyeCare Associates
Joliet, IL
08.2007 - 06.2010
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Maintained records of prescriptions, orders and payments.
- Submitted patient insurance forms and managed simple bookkeeping.
- Ordered stock from suppliers based on customer orders.
- Organized inventory according to product type and manufacturer specifications.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Pretested patients prior to optometrist examination assessing pressures, auto-refraction and preparing examination room.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Demonstrated how to insert, remove, and care for contact lenses.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-1994
Skills
- Organizing and Categorizing
- Strong Interpersonal Skills
- Dedicated Team Player
- Time Management
- Strong Attention to Detail
- Data Entry
- Scheduling
- Customer Service
In my numerous years of bartending my skills of good decision making, working well under pressure, teamwork, multi-tasking, organization and detail-oriented have shined Through bartending I have learned how to de-escalate a situation while effectively communicating with individuals My natural abilities of compassiom, empathy, and adaptability have been showcased through caring for children over the years
Affiliations
I spend a majority of my free time playing in numerous pool leagues and tournaments. I have accomplished many things in my pool career. I continue to set new goals for myself and work hard to achieve them.
Timeline
Bartender
Dealers Choice `
01.2018 - Current
Nanny
Jason Hwang
08.2015 - Current
Office Assistant
Carpenter Liquid Transporters
06.2010 - 12.2014
Optician
Joliet EyeCare Associates
08.2007 - 06.2010
High School Diploma -
Joliet West High School
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