SONYA DIXON
Canton,MS
Summary
Hard-working individual who excels in productivity and quality compliance. Skilled in customer service and verbal and written communication. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced leader with a strong background in guiding and mentoring colleagues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
01.2025 - Current
- Managed multiple deliveries within an app-based system.
- Utilized GPS to complete deliveries to various locations.
- Maintained customer satisfactory by delivering orders within a sufficient timeframe.
Production Technician
Nissan North America, Inc.
08.2012 - 06.2025
- Operated various vehicles and equipment on the assembly line.
- Maintained a high standard of productivity which contributed to production goals.
- Trained and mentored new production technicians to properly and safely use automotive equipment.
- Managed the assembly line to ensure the performance of quality and compliance in order to meet weekly quotas.
Customer Retention Specialist
Time Warner Cable
01.2009 - 01.2012
- Delivered exceptional customer service to customers wanting to disconnect service by leveraging extensive knowledge of products and promotions in order to retain and create a positive experience.
- Met customer call guidelines for service levels, handle time and productivity to meet company goals.
- De-escalated customers concerns with the appropriate resolutions.
Caregiver
Carobell, Inc.
05.2007 - 01.2009
- Transported patients to medical appointments and vocational training services.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care within the facility.
- Prepared meals and assisted patients with eating to ensure a healthy nutrition.
Education
High School Diploma -
Brookhaven High School
Brookhaven, MS05-1999
Skills
- Time management
- Multitasking & Organization
- Customer service
- Leadership & Management
- Sales & Retention
- Equipment operation
- Communication
- Problem-solving
Certification
- Certified Telephone Crisis Counselor
- Certified Contact Reassuror
- Adult Mental Health First Aid
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Production Technician
Nissan North America, Inc.
08.2012 - 06.2025
Customer Retention Specialist
Time Warner Cable
01.2009 - 01.2012
Caregiver
Carobell, Inc.
05.2007 - 01.2009
High School Diploma -
Brookhaven High School