Sonya Dixon
Summary
Energetic and detail-oriented manager with a track record of exceeding targets, improving operational efficiency, and fostering a positive team culture. Seeking to leverage leadership and retail expertise to drive business and uphold a standard for excellence.
Overview
11
11
years of professional experience
Work History
Part-time Associate
Aldi
Overland Park, Kansas
10.2022 - Current
- Processed customer transactions accurately in the district's highest-volume retail location.
- Delivered fast friendly, and knowledgeable service to an average of 175+ customers per shift.
- Managed cash register operations, achieving 100% accuracy in daily deposits.
- Supervised 6 self-check registers while cashiering 35 items per minute, enhancing customer flow.
- Developed a district-wide database and cashier lookup sheet, streamlining transaction processes across multiple locations.
Process Management Assistant
Amazon
Liberty, MO
09.2021 - Current
- Coached and motivated associates, increasing production levels 15% through targeted feedback.
- Managed 50% more employees through strategic KPI utilization and skillful labor adjustments.
- Led two shifts of up to 30, consistently surpassing performance targets.
- Designed 3 enhancements that improved efficiency and training outcomes by 17%.
- Recognized as Employee of the Month for Leadership in March 2023 and Safety in November 2022.
Cashier
Hen House
Leawood, KS
08.2015 - 05.2021
- Entrusted with supervisor-level access to identify and correct the team's operational errors, ensuring compliance minimizing downtime.
- Performed in the top 10% for positive customer feedback satisfaction.
- Trained new staff on cash register procedures and customer service standards.
- Achieved 35% higher participation percentages in loyalty programs to enhance customer engagement.
Education
Bachelor of Arts -
The University of Kansas
Lawrence, KSSome College (No Degree) - Intensive College Level Spanish
ILISA Instituto De Idiomas
San Pedro, Costa RicaSkills
- Management Experience
- Safety and Compliance
- Operational Efficiency
- Conflict Resolution and Coaching
- Team Leadership & Training
- Customer Service Excellence
Languages
Spanish
Limited
Affiliations
- Board Member Oak Park Community Garden (Overland Park, KS)
- Neighborhood Executive Committee (Overland Park, KS)
Timeline
Part-time Associate
Aldi
10.2022 - Current
Process Management Assistant
Amazon
09.2021 - Current
Cashier
Hen House
08.2015 - 05.2021
Bachelor of Arts -
The University of Kansas
Some College (No Degree) - Intensive College Level Spanish
ILISA Instituto De Idiomas