Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sonya Edwards

Las Vegas,Nevada

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Amazon
Las Vegas
04.2022 - 03.2024
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Coordinated with vendors for equipment procurement and repairs.
  • Participated in IT department meetings for strategy development.
  • Conducted project planning and scheduling, including resource allocation, task duration estimates, and risk management.
  • Organized meetings with stakeholders to review progress reports on ongoing initiatives or brainstorm ideas for new ones.
  • Identified areas where process improvements could be implemented in order to streamline operations across departments involved in project execution.
  • Maintained accurate records for all activities associated with each project phase ensuring compliance with company policies and procedures.

Information Technology Support Specialist

Amazon
Las Vegas, NV
11.2015 - 04.2022
  • Delivered training programs aimed at enhancing user proficiency in utilizing Zebra hip printers and other devices to carry out job functions efficiently.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Supported new infrastructure planning and deployment to meet organizational expectations.

Education

Some College (No Degree) - Computer Science

The University of Akron
Akron Ohio

Skills

  • Operating systems
  • Network Architecture
  • System Administration
  • Firewall Management
  • Patch management
  • Hardware diagnostics
  • Configuration Management
  • Active Directory
  • VoIP Systems
  • Mobile Device Management
  • Server Management
  • Software Installation
  • Windows Server

Certification

  • [Comptia Network+] License - [2021]

Accomplishments

  • Created a very detailed Webpage for the MOD dept. This allowed for the hiring manager to save time on training and repeating.
  • Amazon Robotic deployment engineer sme, (ARDEsme) Configurations of MSCs and PSCs and all AR stations. Solve and troubleshoot issues and communicate with various teams to assure that stations are ready by deadlines..

Timeline

IT Support Engineer

Amazon
04.2022 - 03.2024

Information Technology Support Specialist

Amazon
11.2015 - 04.2022

Some College (No Degree) - Computer Science

The University of Akron

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Sonya Edwards