Sonya Warren
Wellston
Summary
Dedicated professional with strong customer service and team leadership skills. Proven ability to enhance operational efficiency and achieve cost-savings through effective communication and collaboration.
Overview
20
20
years of professional experience
Work History
Division Support Admin
Nucor
Apple Grove
01.2023 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Genral Manager
Tuscany Italian restaurant
Gallipolis
03.2014 - 12.2022
- Managed daily operations of the restaurant ensuring smooth service flow.
- Trained and supervised staff to maintain high service standards.
- Developed and implemented targeted marketing strategies that increased customer footfall.
- Oversaw inventory management and procurement of supplies for kitchen and bar.
- Handled customer feedback to enhance dining experiences and resolve issues promptly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created staff schedules and monitored payroll, ensuring alignment with budgetary goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained vendor relationships to secure competitive pricing on supplies and materials.
- Conducted regular meetings with the senior management team to review progress against established objectives.
Medical Assistant
Holzer Clinic
Gallipolis
06.2006 - 03.2014
- Assisted physicians with patient examinations and treatment procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms and ensured cleanliness and readiness for patients.
- Handled patient inquiries and provided information regarding treatments and services.
- Administered medications and performed basic laboratory tests as needed.
- Collaborated with healthcare team to improve patient care workflows and processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
High School Diploma -
River Valley High School
Bidwell, OH05-2001
Some College (No Degree) - Medical Technology
Buckeye Hill Career Center
Rio Grande, OHSkills
- Customer service
- Inventory management
- Budgeting
- Staff training
- Quality control
- Operational efficiency
- Team leadership
- Effective communication
- Time management
- Scheduling coordination
- Microsoft Word
- Flexible and adaptable
- Multitasking Abilities
Timeline
Division Support Admin
Nucor
01.2023 - 04.2026
Genral Manager
Tuscany Italian restaurant
03.2014 - 12.2022
Medical Assistant
Holzer Clinic
06.2006 - 03.2014
High School Diploma -
River Valley High School
Some College (No Degree) - Medical Technology
Buckeye Hill Career Center