Sonya Flores

Promptly answer all inbound calls on multi-line phone system.

Swiftly relay messages

Accurately document inbound and outbound call log information

Dominate high call volumes calmly, quickly and accurately

• Greeted incoming patients professionally and provided friendly, knowledgeable assistance
• Cheerfully answered incoming calls, provided information, transferred calls to appropriate parties, collected and verified telephone numbers, addresses, and proper spelling of names, while maintaining high level of customer service through friendly and polite demeanor.
  
• Accurately provided patient diagnostic codes
• Adhered to strict HIPAA guidelines to protect and respect patient privacy.
  
• Executed patient referral