Sonya Ford
Prattville,AL
Summary
Dynamic Store Manager with a strong background in customer relations and problem-solving. Committed to maintaining high store standards and fostering team development, leading to improved customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General Store
Prattville, AL
11.2022 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, utilizing systems to track stock and reduce shrinkage.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Executed promotional strategies to drive sales growth and elevate customer engagement.
Store Manager
Variety Wholesalers
Prattville, AL
05.2020 - 10.2022
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Analyzed sales data to identify trends, adjusting product placement for maximum impact.
- Maintained high standards of store presentation, ensuring cleanliness and organization.
- Addressed customer complaints swiftly to improve satisfaction and foster loyalty.
Team Lead
Americas Thrift Stores
Prattville, AL
08.2016 - 04.2020
- Supervised daily operations, ensuring team adherence to quality standards and safety protocols.
- Facilitated staff training on efficient sorting and processing of donations to enhance operational workflow.
- Implemented inventory management system, enhancing tracking accuracy and reducing discrepancies.
- Developed training materials to improve onboarding process for new team members.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL08-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Proficient in task management
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Payroll management
- Product merchandising
- Bank deposit procedures
- Accurate money handling
- Loss prevention
- Bank and safe deposits
- Retail merchandise quality standards
Certification
NURSING ASSISTANT
CNA
HAVE 15 YEARS OF CNA EXPIERENCE , IN A HOSPITAL AND NURSING FACILITY SETTING
Timeline
Store Manager
Dollar General Store
11.2022 - Current
Store Manager
Variety Wholesalers
05.2020 - 10.2022
Team Lead
Americas Thrift Stores
08.2016 - 04.2020
High School Diploma -
Wetumpka High School