Sonya Foster
Retail Sales Associate
Sherwood,Arkansas
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
32
32
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel Restaurant
North Little Rock, Arkansas
08.2019 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Server
Santo Coyote
North Little Rock, Arkansas
10.2012 - 04.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
Porter's Jazz Cafe'
Little Rock, AR
03.2011 - 08.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server Shift Leader
Old Chicago Pizza
North Little Rock, Arkansas
09.2010 - 04.2012
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Cocktail Waitress
Cajun's Wharf
Little Rock, AR
09.2009 - 09.2011
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
Server Shift Leader
TGI Fridays
North Little Rock, Arkansas
02.2004 - 08.2009
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Telemarketing Sales Representative/Manager
The Heritage Company
Sherwood, AR
01.1997 - 01.2008
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Retail Sales Associate
The Buckle
North Little Rock, Arkansas
01.1995 - 09.1995
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree - General Studies
Philander Smith College
Little Rock, ARNo Degree - General Studies
University of Arkansas At Little Rock
Little Rock, ARAssociate of Arts And Sciences -
Pulaski Technical College
North Little Rock, ARNo Degree - IDST: Philo/CJ/Psych
University of Arkansas At Little Rock
Little Rock, ARAssociate Degree in General Studies - General Studies
Pulaski Technical College
North Little Rock, AR05.2019
High School Diploma -
North Little Rock High School
North Little Rock, AR03.1997
Skills
- Safety and Cleanliness Standards
- Managing Cash Register
- Stocking and Receiving
- Available Weekends and Holidays
Accomplishments
- Achieved Platinum, Gold, Silver, and Bronze quota awards through effectively helping with Department sales goals.
- Achieved Multiple Awards as a sales manager through effectively helping my team members build skills and techniques that effectively helped them to enhance their ability to reach their quota and increase their income by increasing their commission
- Achieved Employee of the Month in January from Cracker Barrel through effectively helping my team reach their daily goals in volume and conversion. I achieve these goals by being a skill trainer and a floor leader.
Timeline
Retail Sales Associate
Cracker Barrel Restaurant
08.2019 - Current
Server
Santo Coyote
10.2012 - 04.2019
Server/Bartender
Porter's Jazz Cafe'
03.2011 - 08.2012
Server Shift Leader
Old Chicago Pizza
09.2010 - 04.2012
Cocktail Waitress
Cajun's Wharf
09.2009 - 09.2011
Server Shift Leader
TGI Fridays
02.2004 - 08.2009
Telemarketing Sales Representative/Manager
The Heritage Company
01.1997 - 01.2008
Retail Sales Associate
The Buckle
01.1995 - 09.1995
No Degree - General Studies
Philander Smith College
No Degree - General Studies
University of Arkansas At Little Rock
Associate of Arts And Sciences -
Pulaski Technical College
No Degree - IDST: Philo/CJ/Psych
University of Arkansas At Little Rock
Associate Degree in General Studies - General Studies
Pulaski Technical College
High School Diploma -
North Little Rock High School