Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Gentry

Forney,TX

Summary

Detail-oriented Risk & Compliance professional bringing over 20 years of experience and hardworking, attentive nature. Seeking to excel in resolving risk challenges with innovative solutions, systems and process improvements to increase efficiency, customer satisfaction and the bottom line.

Overview

25
25
years of professional experience

Work History

AML Investigations Analyst

Capital One, N.A
Plano, TX
02.2017 - Current
  • Analyzed financial data to determine patterns of suspicious activity, including large cash deposits and transfers.
  • Conducted detailed investigations into suspicious activity and collected evidence and transactions to identify potential money laundering activities.
  • Monitored transaction flows between customers, banks, countries, and other entities for compliance with anti-money laundering laws and regulations.
  • Researched legal documents such as Law enforcement and Grand Jury subpoenas.
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Developed reports summarizing findings from AML and KYC reviews and investigations.
  • Ensured timely completion of periodic reviews in accordance with established deadlines.
  • Ensured adherence to AML and CTF laws, regulations, and guidelines by monitoring transactions as necessary.

Tier 1 Complaints Associate

Capital One
Plano, TX
08.2015 - 02.2017
  • Investigated customer complaints and provided resolutions to escalated issues.
  • Gathered information from customers, vendors, and other departments to resolve customer disputes.
  • Analyzed customer feedback and made recommendations for improvement of service levels.
  • Developed strategies to respond quickly and accurately to customer inquiries while maintaining a high level of customer satisfaction.
  • Created detailed reports on all escalated customer complaints with associated root cause analysis.

Fraud Investigator

Capital One, N.A
Plano, TX
06.1999 - 08.2015
  • Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
  • Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
  • Utilized various tools such as databases, software programs., to analyze large amounts of data quickly.
  • Responded promptly to reports from customers regarding possible fraudulent activities.
  • Monitored customer accounts regularly for any changes or irregularities that may indicate fraudulent behavior.
  • Evaluated internal processes and procedures to detect areas of vulnerability to fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Education

Associate of Arts - Accounting And Finance

University of Phoenix
Tempe, AZ
01-2008

Skills

  • Audit Support
  • Compliance Training
  • Internal Controls
  • Continuous Improvement
  • Investigation Leadership
  • Effective Communication
  • Analytical Thinking
  • Teamwork and Collaboration
  • Time Management
  • Written Communication
  • Team Building
  • Problem-Solving
  • Adaptability and Flexibility

Timeline

AML Investigations Analyst

Capital One, N.A
02.2017 - Current

Tier 1 Complaints Associate

Capital One
08.2015 - 02.2017

Fraud Investigator

Capital One, N.A
06.1999 - 08.2015

Associate of Arts - Accounting And Finance

University of Phoenix

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Sonya Gentry