Sonya Guerra
Phoenix,AZ
Summary
Motivated professional barista with experience in fast paced environments. Strong background in quick thinking, problem solving, team collaboration, and relationship building. Consistently recognized for solving problems quickly and creating lasting client based relationships.
Overview
9
9
years of professional experience
Work History
Barista
Fillmore Coffee Co.
Phoenix, Arizona
09.2025 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences. Gave local recommendations to visitors and tourists based on guest activity likes. Organized public programs to promote community involvement.
Agency Manager
Londen Life Insurance
Phoenix, Arizona
03.2025 - 07.2025
- Oversaw compliance with industry regulations and company policies. Worked with agency partners to meet sales volume and strategic objective targets consistently, assisting key partners in generating revenue in new business volume.
Team Leader
Chick-fil-A
Phoenix, Arizona
08.2024 - 03.2025
- Supervised daily operations to ensure efficient team performance and customer satisfaction. Resolved customer complaints promptly to uphold brand reputation and guest loyalty. Maintained a positive work environment that promoted collaboration between team members.
Customer Success Specialist
Wells Fargo
Phoenix, AZ
06.2020 - 03.2021
- Resolved customer issues by troubleshooting and providing solutions promptly. Maintained detailed records of customer interactions within CRM system.
Barista
Compass Group USA
Phoenix, Arizona
12.2019 - 05.2020
- Prepared and served quality coffee and beverages to customers. Maintained cleanliness and organization of the coffee shop space.
Account Manager
Halo Marketing Consultants
Tempe, Arizona
08.2018 - 12.2019
- Managed client accounts by cross collaborating internal and external teams to streamline client-customer projects. Hired, trained and managed a team to continue company and personal growth.
Crew Member
Culver's
Phoenix, AZ
08.2017 - 08.2018
- Delivered exceptional customer service during peak dining hours while maintaining cleanliness of dining and kitchen areas.
Timeline
Barista
Fillmore Coffee Co.
09.2025 - Current
Agency Manager
Londen Life Insurance
03.2025 - 07.2025
Team Leader
Chick-fil-A
08.2024 - 03.2025
Customer Success Specialist
Wells Fargo
06.2020 - 03.2021
Barista
Compass Group USA
12.2019 - 05.2020
Account Manager
Halo Marketing Consultants
08.2018 - 12.2019
Crew Member
Culver's
08.2017 - 08.2018