Sonya Haskins
Frankfort,IN
Summary
Customer-oriented offering 23 years of experience in Furniture Retail , I am very familiar with all types of fabrics,woods, construction and manufacturers. With all the hands on product handling from building to setting up displays in the showroom, I feel I can answer detailed information for customers on the phone. I am an organized goal setter, always keeping busy to enhance production for the company. I would love the opportunity to help grow the online department! I do have knowledge of online selling..the month of April 2020, during shutdown, I was still an actively working store manager, taking calls on and off store hours and sold $50k that month. And I will say personally maintain a care Kit ratio of under $6,000 average. With being million plus in sale annually.
Overview
34
34
years of professional experience
Work History
Store Manager
Furniture Row
Lafayette, IN
08.2017 - Current
- Managed daily store operations, ensuring company standards and employees confidence in sales abilities.
- Trained and mentored team members on product knowledge and sales techniques.
- Trained and promoted 6 sales associates to assistant positions and 2 to full store managers
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager Oak Express
Furniture Row
Lafayette, IN
03.2010 - 07.2017
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored new team members on company policies.
- Managed inventory levels and handled customer service issues
Sales Associate
Furniture Row/Oak Express
Lafayette, IN
03.2007 - 06.2010
- Assisted customers in selecting furniture for their homes.
- Maintained product displays and ensured showroom organization.
- Processed customer transactions using point-of-sale systems.
Sales Associate
STAR FURNITURE COMPANY
Lafayette, IN
06.2003 - 03.2007
- Assisted customers in selecting furniture for their homes.
- Maintained product displays and ensured showroom organization.
- Processed customer transactions using point-of-sale systems.
- Maintaining high sales volume of $89-$100k monthly
- Training new employees
Home Interior designs
Home Interiors and Gifts
Wolcott, IN
11.1992 - 10.2002
.Made cold calls to set up appointments for decorating and design assistance
.Helped customer to creat the look they love while eating free gifts
. Reciting and training up a team to make a living for themselves while enjoying helping others get what they wanted
. Was a great business to build while raising my family
Education
Rensselaer Central High School
Rensselaer , In,Skills
- I am very punctual and organized and a goal setter!
- Compassionate and timely at handling a customer service issues
- Visual merchandising I am great at sketching to design rooms for the customers , I feel by doing so, you create ownership when they see it come to life!
- I have earned several trips with Furniture Row, SLS for 6 years , store increase for 2020 trip
- With Home Interiors, earned 4 trips for top performance
Timeline
Store Manager
Furniture Row
08.2017 - Current
Assistant Manager Oak Express
Furniture Row
03.2010 - 07.2017
Sales Associate
Furniture Row/Oak Express
03.2007 - 06.2010
Sales Associate
STAR FURNITURE COMPANY
06.2003 - 03.2007
Home Interior designs
Home Interiors and Gifts
11.1992 - 10.2002
Rensselaer Central High School