Summary
Overview
Work History
Education
Skills
Certification
Work Availability
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Timeline
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Sonya Hawkins

Chickasaw,AL

Summary

PROFILE More than 10 years of successful experience in customer service and support with recognized strengths in problem solving and trouble-shooting, sales staff support and planning implementing proactive procedures and systems to alleviate problems. Experienced manager with excellent team abilities; strong leadership and presentation skills. Ability to recruit, motivate to the everchanging needs for businesses, and develop long term employees. Hands on management experience in the effective operations of a large shipping facility. Recognized for valuable systems contributions and work effectively and independently in a challenging environment. Consistently demonstrate exceptional knowledge and make sound decision in the following areas: Strategic planning, quality Improvement, analytics strong auditing, merchandising, plan-o-grams, promotional activities, customer relations, new employee training, interpersonal problem analysis and evaluating and assessment. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

22
22
years of professional experience
1
1
Certification

Work History

PROCESSOR

AMAZON FULFILLMENT CENTER
THEODORE, AL
03.2020 - Current
  • Training new hires
  • Processing returns, audits and problem solving, 6 months, Answer phone and schedule appointments.
  • Moved items from one manufacturing operation to another according to item routing.
  • Prepared, boxed and staged outgoing shipments.
  • Researched and resolved discrepancies to maintain accuracy.

LOGISTICS SENIOR TEAMLEAD

ACADEMY SPORTS AND OUTDOORS
Mobile, AL
01.2018 - Current
  • Started working for the company for in April 2007 and became a Frontend Team-Lead in June 2007 where I was in charge of the cashiers and customer service
  • A year later became a Team-Lead in the Apparel Department
  • Went overnight in 2009
  • I was in charge of the unloading of daily deliveries
  • Making sure freight was merchandise neatly and orderly
  • Went to Footwear as a Team-Lead the beginning 2012
  • Became Softline's Senior Team lead in 2013
  • I had to have a global vision of the entire store, oversee workforce productivity, efficiency on projects and tasks on a daily basis
  • Plan and implement all activities for acquiring and maintaining supplies, fixtures, services, tools and equipment required to support store operations
  • Develop subordinate skills and encourage professional growth, hold associates accountable for performance on assignments, and align all operational objectives to company goals and priorities
  • In 2018 I got promoted to Logistics Senior Team lead
  • I also oversee the warehouse, shipping and receiving
  • Logging and doing inventory on firearms, inventory control, material handling, customer service, planning worker daily duties
  • Also make sure that online orders are done.

AUTO

ALACRITY SOLUTIONS
01.2020 - 01.2021
  • Inspect losses via photos and/or virtual, settles claim with the customer in person or over the phone take statements from insureds, claimants, witnesses
  • Investigate losses and identify coverage issues and establish liability.

PHONE OPERATOR

ALABAMA MEDICAL GROUP
MOBILE
03.2020 - 10.2020
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained accurate directory of all personnel and phone extensions.
  • Used company's paging system to immediately contact specific personnel.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Maintained accurate records of calls placed and received.

CLAIMS ADJUSTER

THE BEST IRS
01.2018 - 01.2020
  • Taking details when a customer's reports a claim, making sure the premiums have been paid and that the policy covers claim
  • Get information such as receipts, photographs or valuations.

MANAGER

CITI TRENDS
Mobile, AL
01.2004 - 01.2007
  • Organized store operations
  • Managed 25 associates. Helped 10 get promoted within company to manager and assistant manager
  • Mad sure store stayed within allowed budget
  • Made sure that store stock levels stayed within budget
  • Inspected stores and helped resolves any issues that might have needed attention
  • Made sure that company was always aware of latest trends
  • Always made sure that associates were kept up to date with store changes and policies
  • Implemented training course for new recruits — speeding profitability
  • In charge of opening several stores and resetting stores.

STOCK SUPERVISOR

SEARS
, AL
01.1991 - 01.2000
  • Hiring, scheduling and training
  • In charge of markdowns, plan-o-grams, inventory, control, cashiering, and merchandising
  • Opening and closing store.

Education

Certificate - Computer Networking

20 Century College
Mobile, AL
06.1992

Diploma -

JOHN L. LEFLORE HIGH SCHOOL, CENTURY COLLEGE
Mobile, AL
1988

Skills

  • Business Correspondence
  • Process Control
  • Microsoft Excel
  • Machine Setup and Shutdown
  • Knowledge of Production Processes
  • Workstation Equipment Monitoring
  • Report Analysis

Certification

LICENSE-INSURANCE ADJUSTER: TX, FL, NY, HA

CERTIFICATES:

HAIL AND WIND DAMAGE TO RE4SIDENTIAL ROOFING BY HAAG EDUCATION

SYMBILITY ON-DEMAND TRAINING MODULES, USAA IA CERTIFICATIONS-2022

ALACRITY CALIFORN IA FAIR CLAIMS PRACTICES

ART OF THE CONVERSATION

CLAIMS XPERIENCE TRAINING

ALACRITY CALIFORN IA FAIR CLAIMS PRACTICES

2022 NFIP CLAIMS ADJUSTER

LIBERTY MUTUAL OVERVIEW COURSE




Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

PROCESSOR

AMAZON FULFILLMENT CENTER
03.2020 - Current

PHONE OPERATOR

ALABAMA MEDICAL GROUP
03.2020 - 10.2020

AUTO

ALACRITY SOLUTIONS
01.2020 - 01.2021

LOGISTICS SENIOR TEAMLEAD

ACADEMY SPORTS AND OUTDOORS
01.2018 - Current

CLAIMS ADJUSTER

THE BEST IRS
01.2018 - 01.2020

MANAGER

CITI TRENDS
01.2004 - 01.2007

STOCK SUPERVISOR

SEARS
01.1991 - 01.2000

Certificate - Computer Networking

20 Century College

Diploma -

JOHN L. LEFLORE HIGH SCHOOL, CENTURY COLLEGE

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Sonya Hawkins