Sonya Hichborn
Spotsylvania,VA
Summary
Determined worker, focused on future goals, and long-term improvement. Constantly looking to do the best in all areas, while maintaining a kind and professional demeanor. Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Childhelp USA
Culpeper, Virginia
11.2025 - Current
- Provided emotional support to youth in crisis situations.
- Collaborated with multidisciplinary teams to address youth needs.
- Monitored behavior and reported any concerns to supervisors promptly.
- Educated youth on coping strategies and conflict resolution techniques.
- Assisted in the transition planning for youth preparing for independence.
- Maintained cleanliness of youth facilities and rooms.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Documented child progress, reporting extreme changes in behavior.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Monitored the physical environment to ensure safety of clients and staff.
- Supported and encouraged academic performance to help youth achieve educational goals.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
Babysitter
Stephanie Walter
Fredericksburg, Virginia
03.2025 - 10.2025
- Supervised daily activities and provided a safe environment for the baby.
- Prepared nutritious meals and snacks, adhering to dietary restrictions
- Played outside with the baby and took lots of walks
- Played engaging games and read books
- Followed the baby’s schedule, putting him down for naps when needed
- Changed diapers and cleaned up messes
- Developed trusting relationships with children, promoting emotional well-being.
Mini Golf Attendent
Boardwalk Miniature Golf
Louisa, VA
05.2023 - 10.2025
- Handled transactions securely and effectively.
- Kept up the clean maintenance of the golf course and arcade.
- Resolved guest concerns and inquiries promptly to ensure satisfaction.
- Ensured that the money was properly counted and put away.
- Managed daily operations of miniature golf course and equipment maintenance.
- Assisted guests with course rules and provided friendly customer service.
Cashier
World Market
Fredericksburg, VA
11.2023 - 05.2024
- Processed cash register transactions on POS, and provided correct change.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Accepted debit and credit cards, and gift certificates, in line with company policy.
- Answered questions regarding special and seasonal products.
- Returned non-purchased products to shelves, maintaining strong visual merchandising.
- Promoted store loyalty programs and credit cards to guests.
- Assisted customers with locating hard-to-find items.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Greeted customers with prompt and friendly service.
- Set up merchandise displays, including endcaps, floor displays and aisles.
Cashier
Food Lion
Mineral, VA
08.2022 - 10.2022
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards in line with company policy.
- Adhered to cash handling policies and procedures.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Provided quick pace to shorten customer wait times.
Education
Associate of Science - Psychology
Germanna Community College
Fredericksburg, VA05-2025
High School Diploma -
Homeschool
06.2023
Skills
- Time management abilities
- Physical stamina
- Quick problem-solving
- Ability to meet deadlines
- Attention to detail
- Quick decision-making
- Rules compliance
- Continuous improvement
- Customer service
- Interpersonal communication
Awards
- Dean's List, Fall 2023
- President's List, Spring 2024 - Fall 2024
- Member of Phi Theta Kappa Honor Society
Affiliations
- Crocheting
- Drawing
- Crafting
- Baking
- Cooking
Languages
English
Native/ Bilingual
Russian
Elementary
Latin
Limited
Accomplishments
- Dean's List
- President's List
- Member of Phi Theta Kappa Society
Certification
- CPR Certification
- First Aid Certification
References
References available upon request.
Timeline
Youth Care Worker
Childhelp USA
11.2025 - Current
Babysitter
Stephanie Walter
03.2025 - 10.2025
Cashier
World Market
11.2023 - 05.2024
Mini Golf Attendent
Boardwalk Miniature Golf
05.2023 - 10.2025
Cashier
Food Lion
08.2022 - 10.2022
Associate of Science - Psychology
Germanna Community College
High School Diploma -
Homeschool