Sonya Hicks
Wilson,NC
Summary
Dynamic professional with a proven track record at Wilson County Schools, adept in enhancing student engagement and literacy development. Excelled in collaborative teamwork and effective communication, achieving significant improvements in classroom management and student mentoring. Skilled in instructional support, leveraging oral communication to foster a positive learning environment.
Overview
39
39
years of professional experience
Work History
Teacher Assistant
Wilson County Schools -Elm City Middle School
08.1996 - Current
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Assisted teachers with supervision and care of a group of 25 children.
Manager
Wendy's International LLC
06.1985 - 08.1995
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Accounting
East Carolina University College of Business
Greenville05.2025
Associate of Arts - Elementary Education
University of Phoenix
Phoenix, AZ05.2011
Skills
Oral communication
Student Engagement
Physical Education
Parent-Teacher Communication
Literacy development
Instructional support
Collaborative Teamwork
Effective Communication
Mentoring students
Accomplishments
- Earned certification in recognizing & responding to suspicion of child maltreatment.
- Earned Certification as a Behavioral Specialist
- Award for most likely to influence and Motivate
- Earned four certifications for groups of students reading on grade level
- 5-star white Glove Award: cleanest restaurant in the area within the franchise
- Earned certification for Manager Training
Languages
Spanish
Limited Working
Timeline
Teacher Assistant
Wilson County Schools -Elm City Middle School
08.1996 - Current
Manager
Wendy's International LLC
06.1985 - 08.1995
Bachelor of Science - Accounting
East Carolina University College of Business
Associate of Arts - Elementary Education
University of Phoenix
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