Sonya Holden-Threlkeld

Senior Customer Service Representative with extensive experience in patient transport, loan processing, and administrative support. Skilled in resolving complex customer issues, maintaining confidentiality, and ensuring accurate documentation. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.