Sonya Jackson
Farmington,NY
Summary
With a proven track record at YAP INC, I excel in conflict mediation and program planning, showcasing leadership and relationship-building skills. I've successfully coordinated resources, improved family welfare, and enhanced program compliance. My expertise in data collection and customer service drives tangible improvements in community support services, demonstrating a commitment to excellence and achievement.
Overview
18
18
years of professional experience
Work History
Youth Advocate
YAP INC
Geneva , NY
10.2023 - 05.2024
- Facilitated communication between family members and other professionals involved with the child's welfare.
- Conducted home visits with families to ensure compliance with program requirements.
- Provided guidance and support to families of children in need of assistance.
Program Assistant, Family Peer Advocate
Mental Health Association Inc.
Rochester , NY
05.2022 - 10.2022
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Ensured compliance with organizational policies and procedures while administering programs.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Created informational materials about programs and services available to the public.
Volunteer
AmeriCorps NCCC
Lyons, NY
12.2020 - 02.2021
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Assisted with data entry projects to update organizational databases.
- Created and distributed marketing materials for upcoming events.
Home Management
Family navigation
ROCHESTER , NY
04.2008 - 12.2020
- Financial management of family needs, obligations and budgeting. Management of homeschool, appointments, and transportation. Overall support, love, guidance, and nurturing of my husband, children, step children, and grandchild.
Family Advocate
Hillside Family of Agencies
Rochester , NY
06.2006 - 03.2008
- Provided case management services to families in need of assistance.
- Conducted home visits and assessments to evaluate family dynamics.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Coordinated referrals for mental health services and other specialized services.
- Developed individualized service plans in collaboration with families and relevant professionals.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
- Collaborated with community partners such as schools, hospitals, social service organizations. to provide comprehensive services to families in need.
- Participated in interdisciplinary team meetings to discuss cases and coordinate treatment plans for clients.
- Provided crisis intervention counseling when needed to help manage difficult situations involving the family unit.
- Attended trainings and workshops on topics related to family advocacy work.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Identified appropriate community resources and provided referrals for services.
Education
Associate of Applied Science -
Bryant And Stratton College
Rochester, NY06-2006
High School Diploma -
Benjamin Franklin Highschool
Rochester , NY06-1990
Skills
- Conflict Mediation
- Data Collection
- Program Planning
- Relationship Building
- Customer Service
- Leadership
Timeline
Youth Advocate
YAP INC
10.2023 - 05.2024
Program Assistant, Family Peer Advocate
Mental Health Association Inc.
05.2022 - 10.2022
Volunteer
AmeriCorps NCCC
12.2020 - 02.2021
Home Management
Family navigation
04.2008 - 12.2020
Family Advocate
Hillside Family of Agencies
06.2006 - 03.2008
Associate of Applied Science -
Bryant And Stratton College
High School Diploma -
Benjamin Franklin Highschool