Sonya Jenness
Steens,Mississippi
Summary
Dynamic Service Manager with a proven track record at Electronic Service Inc. enhancing operational efficiency and elevating customer satisfaction. Expert in office administration and staff management, adept at implementing workflow optimizations and maintaining compliance. Achieved significant cost savings through effective contract negotiations. Demonstrates exceptional organizational skills and a commitment to professional excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Electronic Services Inc.
Columbus, MS
01.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured compliance with organizational policies regarding confidentiality of records.
- Administered payroll and maintained proper documentation of employee personnel.
- Researched and prepared reports required by management or governmental agencies.
Safety Coordinator
Industrial Machine and Fabrication
Columbus, MS
01.2015 - 10.2016
- Administered payroll and maintained proper documentation of employee personnel.
- Developed and implemented office policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Developed and implemented safety protocols to ensure compliance with OSHA regulations.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
Education
Some College (No Degree) - Banking And Finance
Mississippi University for Women
Columbus, MSSkills
- execffice management
- Compliance monitoring
- Regulatory compliance
- Lockout and tagout procedures
- Safety auditing
- Fall protection
- Training leadership
- Meeting coordination
- Training courses
- Personal protective equipment
- Payroll and budgeting
Certification
- Four Star Customer Service Certification
- Mortgage Broker Association Certification
- Teller II Training and Certification
- IMF Safety Certification Training
Timeline
Branch Service Manager
Electronic Services Inc.
01.2016 - Current
Safety Coordinator
Industrial Machine and Fabrication
01.2015 - 10.2016
Some College (No Degree) - Banking And Finance
Mississippi University for Women
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