Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Sonya Johnson

Sonya Johnson

Scroggins,TX

Summary

Proven achiever in telesales, I leveraged goal-oriented strategies and exceptional customer engagement at Gravin Austin & Drake Inc to surpass sales targets. Skilled in negotiation and active listening, I enhanced client conversion rates significantly. My dedication to continuous improvement and target achievement drove substantial growth, showcasing my adaptability and commitment to results.

Overview

5
5
years of professional experience

Work History

Telesales Agent

Gravin Austin & Drake Inc
04.2024 - Current
  • Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
  • Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
  • Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
  • Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.

Telesales Agent

Vocare Networking & Support Group/Unicore
10.2023 - 02.2024
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Called prospective customers in designated market area to qualify leads.
  • Recorded and updated customer information in online systems.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Made average of Number outbound and inbound calls per day.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Commercial Janitorial Cleaner

Ideal Cleaning
03.2019 - 08.2021
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
  • Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
  • Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
  • Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

Bryan Adams High School
Dallas, TX
05.1985

Skills

  • Goal-Oriented
  • Target Achievement
  • Objection handling
  • Sales Strategies
  • Script Memorization
  • Customer Service
  • Attention to Detail
  • Customer Engagement
  • Inbound and outbound calls
  • Outbound and inbound calls
  • Outbound Calling
  • Stress Tolerance
  • Product and service knowledge
  • Scripted calls
  • Negotiation and Persuasion
  • Script Reading
  • Active Listening
  • Self Motivation
  • Goal Setting

Timeline

Telesales Agent

Gravin Austin & Drake Inc
04.2024 - Current

Telesales Agent

Vocare Networking & Support Group/Unicore
10.2023 - 02.2024

Commercial Janitorial Cleaner

Ideal Cleaning
03.2019 - 08.2021

Bryan Adams High School

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Sonya Johnson