SONYA JOHNSON
WHITE PLAINS,MD
Summary
Reliable Cash Posting Specialist with experience in accurately processing payments and adjustments. Strength lies in understanding of hospital billing systems, insurance verification, and customer service. Demonstrated ability to reduce discrepancies, maintain financial records, and ensure compliance in previous roles.
Overview
22
22
years of professional experience
Work History
Cash Posting Specialist
United Medical Center
WASHINGTON, DC
08.2009 - Current
- Processed and posted payments to patient accounts in a timely manner.
- Monitored all incoming mail for appropriate documentation before entering into the system.
- Utilized various software systems to process information related to patient accounts receivable activity.
- Conducted periodic reviews of assigned accounts for accuracy and completeness according to department standards.
- Assisted in training new staff members on cash posting processes and procedures.
- Verified accuracy of data entered into computer system to ensure proper posting of payments.
- Reconciled unapplied payments using various sources including remittance advices, EOBs and statements.
- Responded promptly to inquiries from internal departments regarding payment status.
- Reviewed credit card batches for accuracy prior to posting to ensure proper application of payments.
- Provided customer service support to patients with billing questions and concerns.
- Assisted internal departments with collection efforts by processing adjustments, refunds and rejections accurately.
- Performed daily reconciliation of cash postings against bank deposits.
- Maintained detailed records of postings, adjustments and other transactions for audit purposes.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
ADMISSIONS/Emergency Room Registration Clerk
Georgetown Hospital
WASHINGTON, DC
10.2002 - 07.2009
- Entered data into electronic medical records system to ensure accuracy of patient information.
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Verified insurance benefits prior to patient admission to ensure coverage for services rendered.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
- Greeted patients and visitors, verified patient information, and collected copays.
- Processed insurance verification forms for new and existing patients to determine eligibility for services.
- Generated accurate invoices based on services provided during an ER visit.
- Collected payments from patients at time of service or arranged payment plans when appropriate.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Ensured that all required paperwork was completed prior to patient discharge from the ER.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Associate of Administration/medical Office -
SANZ TECH
WASHINGTON DC02-2000
Skills
- Efficient Data Management
- Rapid and Accurate Performance
- Customer Relations
- Effective Communication
- Payment processing
- Cash-handling experience
- Technical aptitude
- Balance reconciliations
- Deposit Processing
Timeline
Cash Posting Specialist
United Medical Center
08.2009 - Current
ADMISSIONS/Emergency Room Registration Clerk
Georgetown Hospital
10.2002 - 07.2009
Associate of Administration/medical Office -
SANZ TECH
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