Sonya Kelley

• Managed complex property claims, ensuring timely and accurate resolutions.
• Conducted thorough investigations, assessing damages and evaluating policy coverage.
• Handled detailed policy/coverage reviews, took recorded statements, assigned inspections, actively managed reserves, prepared or reviewed estimates, and negotiated settlements.
• Collaborated with clients, offering expert guidance throughout the claims process.
• Analyzed data to identify trends, enhancing operational efficiency.
• Mentored junior adjusters, fostering professional development and adherence to best practices.
• Supported catastrophe response as needed

• Communicated findings in detailed reports to support claim decisions and negotiations.

Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.

• Examined claims forms and other records to determine insurance coverage.

• deductibles payments.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

• Answered customer questions regarding deductibles.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Collaborated with clients to gather necessary documentation for claims processing.
• Evaluated claims to determine validity and appropriate settlement amounts.
• Reviewed policy coverage and assessed damages to ensure compliance with guidelines.