Sonya Leon
Phoenix,AZ
Summary
Enthusiastic, customer service-oriented professional with 5 years of experience in sales. Specializing in the sale of educational items such as textbooks, school supplies and crafting equipment. Excellent customer service, communication, organizational, and collaboration skills.
Overview
11
11
years of professional experience
Work History
Department Head / Cashier / Customer Service Manager
Hobby Lobby
Phoenix, Arizona
10.2022 - Current
- Keep store and department clean and organized.
- Order merchandise when basic inventory is low.
- Lead a small group in processing and sorting inventory on truck delivery day.
- Prioritize customer service while completing other routine tasks and projects in the store.
- Assist customers in finding merchandise and recommend other items based on their needs and preferences for their various projects.
- Maintain knowledge of current sales, promotions, and policies regarding payment, exchanges and security.
- Greet and engage with customers that enter the store and thank them when leaving in a friendly manner.
- Ensure front end of the store is well kept and registers are stocked.
- Return unwanted items back to their designated departments.
- Efficiently work registers for customer purchases, returns, or exchanges.
Freelance Artist
Self Employed
Phoenix, Arizona
08.2015 - Current
- Greet and Respond to Clientele's e-mails with a sincere and friendly manner.
- Engage with clientells via direct messages or voice calls, answering any questions regarding my art skills & work.
- Setting up commissions terms and agreement and invoice to client.
- Setting up and meeting deadlines of commissioned work.
- Drafting and designing visual designs, or illustrations that fits within the Clientele's criteria.
- Keeping in touch with clients during the work process of commissioned work.
- Ordering Prints for Clientele that high in quality
- Delivering any local orders to clientele
Sales Associate
Al's Beads & Silver LLC
Phoenix, Arizona
10.2022 - 05.2024
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Temporary Retail Worker
Follett
Mesa, AZ
08.2015 - 09.2018
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Education
Fine Arts - undefined
Mesa Community College
Mesaundefined
Phoenix North High School
Phoenix05-2015
Skills
- Easy to adapt to new environments, situations, and processes
- Fast learner
- Friendly demeanor
- Small Team Leadership
- Communication
- Listening
- Clip Studio Paint
- Operating Microsoft Word
- Power Point
- Excel
- Operating Cricut Maker Cutting Machine & Design Space
- Organization
- Using Artistic Mediums (Acrylic painting, Prisma, Basic Photography, color pencils, alcohol-based markers, etc)
Timeline
Department Head / Cashier / Customer Service Manager
Hobby Lobby
10.2022 - Current
Sales Associate
Al's Beads & Silver LLC
10.2022 - 05.2024
Freelance Artist
Self Employed
08.2015 - Current
Temporary Retail Worker
Follett
08.2015 - 09.2018
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Phoenix North High School
Fine Arts - undefined
Mesa Community College