Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Medrano

Tampa,FL

Summary

Enthusiastic professional with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Having mentored new hires and existing staff in handling best practices to promote accurate and consistent procedures.

Overview

5
5
years of professional experience

Work History

Senior Custumer Service Representative

FedEx
02.2022 - Current
  • Resolving customer issues using company processes, policies, and providing updates to customers.
  • Responding to customer calls to answer questions about products and services.
  • Research and rapidly resolving client conflicts to maintain key accounts.
  • Leveraging successful strategies to meet and exceed performance goals.
  • Investigating and resolving customer inquiries and complaints quickly.

Robotics Fixer

Amazon
11.2020 - 01.2021
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.

Trainer

Amazon
11.2020 - 01.2021
  • Mentored new hires with job description and address any questions.
  • Monitored and reported trainee progress.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Problem Solver

Amazon
05.2020 - 06.2020
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Analyzed and understood situation to develop action plan.

Manager Assistant

Seuda
10.2018 - 03.2020
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and completed requests sequentially.
  • Worked with senior management to initiate new procedures and provided feed back in various processes.


Education

High School Diploma -

Durant High School
Plant City, FL

Skills

  • Database Research
  • Complaint Resolution
  • Customer Support
  • Cross-Functional Collaboration
  • Process Optimization
  • Database Management
  • Call Documentation
  • Needs Assessment
  • Customer Service
  • Spanish Fluency
  • Strong Analytical and Problem Solving Skills
  • Customer Relations
  • Teamwork and Collaboration
  • Remote Office Availability

Timeline

Senior Custumer Service Representative

FedEx
02.2022 - Current

Robotics Fixer

Amazon
11.2020 - 01.2021

Trainer

Amazon
11.2020 - 01.2021

Problem Solver

Amazon
05.2020 - 06.2020

Manager Assistant

Seuda
10.2018 - 03.2020

High School Diploma -

Durant High School
Sonya Medrano