Sonya Milton
Medical office / clinical
Greensboro,NC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Habitation Specialist
Oral Surgery and Dental Implants
Greensboro
09.2022 - Current
- Provide clients with care, assistance with performing ADL’s, hygiene, medication
- Ensure clients safety, teaching client life skills, meal preparation and cleaning
- Executing rehabilitation program, training staff, conducting client assessments
- Creating personalized treatment plans
- Maintained and provided daily records of clients’ day-to-day living skills
- Utilizing MS Access database to enter in daily reports.
- Supported project management initiatives through data analysis and documentation organization.
- Collaborated with cross-functional teams to streamline communication and enhance workflow efficiency.
- Implemented process improvements resulting in increased productivity and reduced errors.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Eligibility Case Worker
Job in the Medical Field
Greensboro
10.2021 - 03.2022
- Considerable knowledge of NC FAST and Social Service programs specifically Adult Medicaid
- Ability to read, analyze, and interpret rules, regulations and procedures
- Ability to research, analyze and interpret automated system problems
- Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
- Ability to perform caseworker functions within structured time frames
- Ability to work under pressure and handle multiple tasks are essential.
- Assessed client eligibility for various assistance programs to ensure compliance with regulatory standards.
- Reviewed and analyzed application materials, identifying discrepancies and recommending corrective actions.
- Implemented process improvements that enhanced workflow efficiency and reduced processing times.
- Coordinated with multidisciplinary teams to address complex cases, ensuring holistic client support.
- Monitored program changes and updated eligibility criteria to maintain accurate service delivery protocols.
- Contributed to continuous improvement initiatives by participating in regular staff meetings, sharing best practices, and offering constructive feedback on current procedures.
Medical Screener/Patient Service Rep
Wake Forest Baptist
Winston Salem
08.2020 - 11.2021
- Administered and interpreted the temperature of an individual utilizing tympanic and/or oral thermometers according to manufacturer’s instructions and CDC guidance for personal protection
- Reporting cases of positive and negative responses according to established protocols while remaining cognizant of appropriate reporting requirements (State, Local and Federal) requirements (established per site)
- Administered medical questionnaires directly to clientele and staff members
- Complete the registration process for patients at check in and check out
- Update patient forms obtaining signatures for medical record releases.
Electronic Tester
Gilbarco Veeder-Root
Greensboro
08.2015 - 03.2018
- Quality Assurance and Inspector
- Conduct testing in accordance with written procedures, interpret dimensional drawings and perform test setups
- Responsible for verification and acceptance testing of electronic products
- Utilize test equipment, troubleshoot, calibration, and adjust test equipment, components and systems
- Correct malfunctions by adjusting or replacing parts
- Operate press machine placing decals on fuel pumps, worked on production building fuel pumps from start to finish
- Utilize MS Access database to enter data for inspection results and print out shipping bill tickets
- Trained and acclimated new hires to use equipment.
Patient Care Technician
East Greensboro Kidney Center
Greensboro
04.2011 - 03.2013
- Trained in vital signs measurement and dialysis treatment
- Monitor vital signs and patient condition
- Take blood for laboratory testing
- Ensure rooms had adequate patient care supplies and kept rooms sanitized, assist in the care of patient’s needs, issues, and provide emotional support
- Managed patient medical records
- Provide medical reports to physicians
- Utilized Medical terminology, Access database to type in patient information.
- Supported needs 40+ residents under long-term care.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC12-2017
Skills
- First Aid/CPR
- Written Communication
- MS Office
- Recordkeeping
- Organizational Skills
- Organization and Time Management
- Clerical Support
- Leadership
- Communication
- Customer Service
- Customer Relations
- Self-Directed
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteTimeline
Habitation Specialist
Oral Surgery and Dental Implants
09.2022 - Current
Eligibility Case Worker
Job in the Medical Field
10.2021 - 03.2022
Medical Screener/Patient Service Rep
Wake Forest Baptist
08.2020 - 11.2021
Electronic Tester
Gilbarco Veeder-Root
08.2015 - 03.2018
Patient Care Technician
East Greensboro Kidney Center
04.2011 - 03.2013
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Education and Training
Rockingham Community College Surgical technology