Sonya Mosley
Health
Arlington,TX
Summary
Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.
Overview
10
10
years of professional experience
15
15
Customer Resolution
Work History
Phlebotomy Technician
Clinical Pathology Laboratory
Colleyville , TX
2023.04 - Current
- Verified collection orders and communicated discrepancies to nurses.
- Coordinated in-office and off-site testing for high volume of daily patient samples.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Accounts Receivable Specialist
SafeRent
Irving , NY
2021.03 - 2023.03
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched customer inquiries to provide accurate and up-to-date information.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
Phlebotomy Instructor
Nursecore
Arlington , TX
2013.04 - 2021.02
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Conducted various blood tests and updated results into paper and electronic charts.
- Used aseptic techniques to maintain specimen integrity.
Education
Phlebotomy - Healthcare
Kaplan College
San Antonio, TX 2010.02 - 2023.02
Bachelor - Business Health
Northwood University
Cedar Hill, TX 2013.05 - 2023.08
Skills
- Stress Management
- Therapeutic Phlebotomy
- Drawing Blood
- Proper Storage Procedures
- Biohazard Policy Compliance
- Data Entry
- Interval Testing
- Specimen Collection
- Scheduling Software
- Patient Relations
- Account management
- Documentation and reporting
- Service standard compliance
- Multi-line phone talent
- LiveChat
- Database Management
- Transcription
- Staff education and training
- Cloud applications
- CRM
- Call center operations
- Written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Phlebotomy Technician
Clinical Pathology Laboratory
2023.04 - Current
Accounts Receivable Specialist
SafeRent
2021.03 - 2023.03
Bachelor - Business Health
Northwood University
2013.05 - 2023.08
Phlebotomy Instructor
Nursecore
2013.04 - 2021.02
Phlebotomy - Healthcare
Kaplan College
2010.02 - 2023.02
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