Sonya Muhleman
Cumberland,MD
Summary
Accomplished Senior Relationship Banker/Assistant Vice President at M&T Bank, adept in portfolio management and customer service excellence. Elevated client trust and loyalty through personalized financial solutions, driving revenue growth. Expert in cash flow analysis and relationship building, ensuring high client satisfaction and retention. Proven track record in enhancing banking operations and compliance. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
37
37
years of professional experience
1
1
Certification
Work History
SENIOR RELATIONSHIP BANKER/ ASST VICE PRESIDENT
M&T BANK
01.1988 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
Education
No Degree - BANKING
ALLEGANY COLLEGE
CUMBERLAND MDHigh School Diploma -
BRUCE HIGH SCHOOL
Westernport, MD06.1983
Skills
- Cash Flow analysis
- Loan Origination
- Portfolio Management
- Wealth Management
- Creative Thinking
- Money Handling
- Cash Handling
- Customer Service-Oriented
- Relationship building and management
- Banking
- Loans
- Financial Planning
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Customer service excellence
- Organizational Skills
- Relationship Building
- New Account Setup
Certification
Health/life Insurance License
Series 6 License
Loan officer
Medallion Stamp
Notary
Timeline
SENIOR RELATIONSHIP BANKER/ ASST VICE PRESIDENT
M&T BANK
01.1988 - Current
No Degree - BANKING
ALLEGANY COLLEGE
High School Diploma -
BRUCE HIGH SCHOOL