Sonya Reynolds
Tulsa
Overview
12
12
years of professional experience
Work History
Transportation Assistant (Benefits/Travel)
US Dept of Veteran Affairs
Tulsa
11.2026 - Current
- Evaluate all aspects of fraud research and prevention in accordance with VA Policy
- Corrects discrepancies between Veterans Personal Finance System and Financial Management System balances.
- Review eligibility of each Veteran before authorizing Ambulance billing payments.
- Review eligibility of each Veteran before scheduling Special Mode Transportation, including review of CPRS Bene-Travel consults
- Compile and submit daily clerk report summarizing all vouchers processed, phone calls and customer service interactions.
- Prepare data processing report for daily batch review.
- Transfer Beneficiary Travel voucher daily batch to Fiscal Office
- Process receipts and withdrawals for Patient Funds in Veterans Personal Finance System.
- Attends to all details of voucher processing to prevent the processing of fraudulent claims.
- The incumbent communicates and interacts with patients and their family members in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and geriatric patient
- The employee will have regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment
Advance Medical Support Assistant, GS06:01- GS06
US Dept of Veteran Affairs
Tulsa
11.2019 - 11.2025
- Maintain an understanding of VA policies, directives
- Practice independent decision-making, and multidisciplinary collaboration.
- Demonstrate exceptional interpersonal and customer service communication skills while working collaboratively with medical center programs/services, and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative.
- Accept telephone calls regarding outpatient inquiries, prioritize and make decisions based on caller/patient needs
- Apply advanced knowledge of clinic scheduling rules
- Serve as a key contact for Veterans, Veterans' families and community providers
- Utilize computer technology to ensure continuity of care through accurate patient information, communication and documentation, and review and update patient demographic and insurance information.
Sr. Customer Representative
Fed-Ex Express
Tulsa
07.2015 - 07.2022
- Typed or otherwise prepared various reports through the operation of necessary office machines in performance of duties; maintained supply and inventory of customer materials
- Maintained and audited airbills records and filed as appropriate; prepared vendor bills for management authorization.
- Performed monetary transactions involving cash, credit cards and checks.
- Assisted manager in providing training information to location personnel as necessary; acted as dispatcher and/or courier/non-diver as required.
- Entered data into computer terminal by keying alphabetic and numeric information, including pertinent information such as mis-sorts, and overage goods to the regional office and headquarters as appropriate.
- Operated cosmos, kiosks, timekeeping, and revenue systems including inputting (airbill data timecard, package traces) and generating reports
- Prepared manifests for international flights, which include assembling manifests and all necessary paperwork for customs purposes.
- Prepared necessary documentation for movement of goods in-bond, transit air cargo manifest, etc.
- Checked all paperwork before releasing freight to trucking companies.
- Verified customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment
CONTRACT COMPLIANCE
Magellan Midstream LP (Rowland Temporary)
Tulsa
04.2019 - 06.2019
- Provided support and assistance to internal business units on all phases of the contract lifecycle.
- Received, processed, and maintained contract-related databases.
- Collaborated with internal business unit leaders to understand overall business needs to achieve maximum efficiencies in the contracting process, providing recommendations as appropriate.
- Assisted in developing and maintaining contract management policies and processes as they relate to each internal business unit.
- Performed compliance reviews of all processed contracts upon receipt to ensure compliance with policy.
- Actively managed the supplier/customer master file to ensure minimum requirements are met and supporting documentation is on file as needed (i.e. Insurance Certificates, Health & Safety Metrics, Credit Approval, etc.).
- Generated and communicated metrics related to contract compliance to appropriate leadership.
- Provided guidance regarding the interpretation of internal policies related to all phases of the contract lifecycle, and application of contract language.
- Received and provided training related to contract policies, procedures and contact database requirements.
- Identified and recommend innovative and continuous process improvements, including non-system and system processes, to achieve excellent customer service with internal business units and external customers.
- Participated in and supported internal audits as they relate to contractual compliance.
Right of Way Record Specialist
Easi Engineering
Tulsa
09.2014 - 03.2018
- Maintained property owner files, map, drawings, exhibits and progress reports.
- Administrated of Transmission Right-of-Way Document System (TROWDS) as well as Transmission Right-of Way application (TransROW).
- Supported ROW Agents in maintaining encroachment database.
- Researched property ownership and easements using TDAACS and TROWDS.
- Assisted in searching courthouse and other records available to determine present property ownership(s) and extent of those interests.
- Responded to customer inquiries relating to AEP easements and other landowner-related documents
- Supported ROW Project Coordinator with processing payment of invoices through the Company’s accounting and recordkeeping systems.
- Supported ROW Agents in drafting documents for right of entry, damage claims, contracts, easements, license, lease, permits, options to purchase, and other documents as may be necessary to acquire adequate rights for AEP’s electric transmission facilities.
- Assisted in providing functional support to other AEP business units regarding questions and procedures in the acquisition of land and land rights.
- Maintained lease payments in TROWDS, process lease payments, and provide information for monthly reports and annual lease budget.
- Assisted in preparing and maintaining a procedures manual for use by department and others.
- Prepared and issued monthly project status reports for establishing required metrics for benchmarks.
- Assisted ROW Agents in settlement of damage claims with landowners (or their designees) relative to property damage caused or created by AEP during the construction, reconstruction, enlargement, maintenance or removal of transmission facilities, as required.
Education
AS - Associate in Science
BS - Business Information System
MBA - Master Business Administrator
Skills
- Database Management System
- C
- UNIX
- Database Design
- MS Words
- MS Excel
- Window NT
- PowerPoint
- PeopleSoft
- SAP
- JIB
- SSI
- Access
- Pivot Tables
- V-look ups
- GAAP
- ABRA Suite
- ARBOR
- SORES
- ABE
- SOX
- Oracle
- Odyssey
- Quorum
- TIPS
- AVR
- Medinformix
- Gemms
- Zirmed
- Imagio
- Microsoft Window 97
- Microsoft Window 2007
- AR2000
- TCOMS
- EVAL
- Opex 50
- Unisys DP 500
- MPE Extractor
- Maverick Encoder
- MVX Scanner
- IBM Data
- Excalibur
- Accurint
- SeeLand
- TOBIN Land Suite
- Vista CORS
- Visa Scheduling
- CPRSChart
- Vista R2
- Typing 50 WPM
- 10 Key
- Accounting I and II
- Forecasting
- Financial Planning
- Auditor
- Data entry
- Federal and State Income Taxes
- 1099 Preparation
- Remittance Processor
- Human Resources
- Supervisor
- Manager
- Telecommunication
- Credit and Collection
- Research Billing Analyst
- Telecommunication Billing
- Project Management
- Customer Services
- Account Payable
- Account Receivable
Office Skills
- Typing 50 WPM
- 10 Key
- Accounting I and II
- Forecasting
- Financial Planning
- Auditor
- Data entry
- Federal and State Income Taxes
- 1099 Preparation
- Remittance Processor
- Human Resources
- Supervisor
- Manager
- Telecommunication
- Credit and Collection
- Research Billing Analyst
- Telecommunication Billing
- Project Management
- Customer Services
- Account Payable
- Account Receivable
Timeline
Transportation Assistant (Benefits/Travel)
US Dept of Veteran Affairs
11.2026 - Current
Advance Medical Support Assistant, GS06:01- GS06
US Dept of Veteran Affairs
11.2019 - 11.2025
CONTRACT COMPLIANCE
Magellan Midstream LP (Rowland Temporary)
04.2019 - 06.2019
Sr. Customer Representative
Fed-Ex Express
07.2015 - 07.2022
Right of Way Record Specialist
Easi Engineering
09.2014 - 03.2018