Sonya Richmond
Cordova,TN
Summary
Accomplished Claims Processor and Underwriting Specialist with a proven track record at First Data/Concord EFS. Proficient in accurately and efficiently processing claims and merchant services. Skilled in utilizing computer software and Excel, with a strong ability to ensure compliance with stringent guidelines. Demonstrates exceptional attention to detail and a commitment to maintaining high-quality standards.
Overview
19
19
years of professional experience
Work History
Claims Processor
Advertising Checking Bureau
05.2008 - 05.2019
- Primary responsibilities include the timely and accurate processing of claims and prior approvals, Ensuring compliance with client’s program specifications and ACB policies and procedures
- Processing Claims and prior approvals accurately and in a timely manner, consisting of measurements of ads, verification of advertising rates based on research data or actual invoices
- Performance of mathematical calculations, comparing advertising content to client’s program guidelines to ensure compliance, preparation of input sheets and/or entering audit results into client’s processing database or web application
Underwriting/Debit-EBT Specialist
First Data/Concord EFS
08.2000 - 03.2005
- Job responsibilities included the processing of Debit/EBT Services, which included setting up various merchants in the tandem system which allowed the merchant to accept these services in their stores/businesses
- Received inbound calls to fulfill various requests and processed Gift Cards
- Job responsibilities included the approval of credit card processing applications for various merchants wanting to take credit cards in their store/businesses
- The process also included checking credit and making sure the application meet all of Concord EFS/ First Data requirements and guidelines
Education
Technical Diploma - Medical Office Technology
Southeast College of Technology
Memphis, TN09.1995
Diploma -
Olive Branch High School
Olive Branch, MS05.1994
Skills
- Typing 45 WPM
- Computer software
- Ten-key by touch
- Merchant Master
- Tandem
- Maintenance Application Merchant Automation
- CMS (Complete Merchant Service)
- Excel
Additional Information
Further Work History can be provided upon request
Timeline
Claims Processor
Advertising Checking Bureau
05.2008 - 05.2019
Underwriting/Debit-EBT Specialist
First Data/Concord EFS
08.2000 - 03.2005
Technical Diploma - Medical Office Technology
Southeast College of Technology
Diploma -
Olive Branch High School
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