Sonya Rivera
Columbia,PA
Summary
Goal-oriented Medical Assistant with 23 years experience in direct patient care offering clinical and clerical expertise. Core competencies include administering medication, venipuncture techniques, and top-notch customer service. Efficient time management with ability to prioritize tasks. Renders outstanding performance with a strategic approach remaining focused when faced with challenges. Demonstrates technical and analytical dexterities consistently. Confident the experience and continued education has provided the necessary skills and knowledge to meet the requirements and exceed the expectations of your practice.
Overview
13
13
years of professional experience
Work History
CCMA
Lancaster General Hospital
09.2023 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
CCMA
Lancaster General Hospital
03.2018 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medicine Technician/Personal Care Technician
Presbyterian Senior Living
10.2011 - 03.2018
- Promptly and efficiently administer medication to unit of 25, closely monitor and report changes
- Frequently commended for maintaining the safety, respect and dignity of residents
- Utilized strong assessment skills to determine necessary plan of care
- Tested blood glucose levels and administered insulin under direction of physician
- Obtained vitals and recorded values for a unit of 25 residents per shift
- Recorded known control values from glucometers to ensure reliability and accuracy in test results
- Develop and maintain positive resident relationships through effective communication
- Perform various motor function and cognitive function tests, for behavioral analysis
- Counted and recorded medication inventory routinely to maintain medication security and control.
Education
Allied Health/Nursing - Anatomy, Physiology and Health Assessments, psychology, Sociology
Delaware County Community College
08.2010
Diploma/ Certification - Medical Assistant/Phlebotomy
Star Technical Institute
Skills
- CPR/BLS/AED certification
- Proficient venipuncture techniques
- Perform and process EKG
- Abides by infection control standards
- Qualified in specimen collection/processing
- Consistent in obtaining/charting vital signs
- Drug administration trained
- Strong clinical judgment
- Extensive medical terminology knowledge
- Computerized charting specialist
- Problem resolution ability
- Medical Assisting specialist
Timeline
CCMA
Lancaster General Hospital
09.2023 - Current
CCMA
Lancaster General Hospital
03.2018 - 09.2023
Medicine Technician/Personal Care Technician
Presbyterian Senior Living
10.2011 - 03.2018
Allied Health/Nursing - Anatomy, Physiology and Health Assessments, psychology, Sociology
Delaware County Community College
Diploma/ Certification - Medical Assistant/Phlebotomy
Star Technical Institute
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