Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SONYA TURNER

Riverdale,GA

Summary

Dynamic professional with a proven track record at Emory Healthcare, excelling in customer service and effective communication. Skilled in problem-solving and collaboration, I successfully accommodated diverse dietary needs while enhancing patient satisfaction. Proficient in Microsoft Office, I leverage my time management abilities to drive operational efficiency and team success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Food & Nutrition Associate

Emory Healthcare
Clarkston, GA
04.2025 - Current
  • Portioned and prepared meals based on menus and dietary plans.
  • Maintained clean food preparation areas while adhering to food safety guidelines.
  • Recorded patient meal orders and dietary restrictions accurately.
  • Collaborated with healthcare teams to accommodate special diets and restrictions.
  • Interacted with patients and families, addressing concerns to enhance service quality.

Assistant Store Manager

Family Dollar
Stone Mountain, GA
09.2020 - 06.2025
  • Oversaw daily operations by scheduling shifts and assigning tasks effectively.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints through active listening and efficient problem-solving.
  • Ensured compliance with safety regulations across store premises consistently.
  • Monitored inventory levels and placed timely orders to maintain stock availability.
  • Conducted regular walk-throughs to uphold store appearance and professionalism standards.

Certified Nursing Assistant

Affordable Medical Resources
Marietta, GA
05.2008 - 03.2020
  • Monitored vital signs, including blood pressure and pulse rate, to assess patient health.
  • Maintained accurate patient records and updated healthcare team on status promptly.
  • Facilitated activities of daily living, ensuring personal hygiene and nutrition for patients.
  • Communicated with patients to evaluate emotional needs and assistance requirements.
  • Turned and repositioned bedridden patients to prevent development of bedsores.
  • Reminded patients regarding prescribed medications and nutritional supplements.
  • Cleaned and sanitized patient rooms following established protocols to ensure safety.

Baker

Wild Bean Cafe
Roswell, GA
10.2005 - 05.2008
  • Measured and weighed ingredients to prepare dough for various baked goods.
  • Engaged with customers to discuss bakery needs and process orders.
  • Adhered to food safety guidelines during all food preparation activities.
  • Crafted visually appealing product displays to enhance presentation.
  • Rolled, cut, and shaped dough for bread, rolls, cookies, cupcakes, and pie crusts.
  • Packaged and labeled baked items with precise descriptions and ingredient lists.

Customer Service Representative

Winn-Dixie Stores Inc.
Stone Mountain, GA
04.2002 - 09.2005
  • Presented valuable service and product information to support customer decision-making.
  • Developed strong customer relationships through personalized assistance and support.
  • Adjusted bills and processed refunds to resolve billing complaints efficiently.
  • Increased customer satisfaction ratings by addressing inquiries and resolving issues promptly.

Education

GED -

Georgia Technical College
Atlanta, GA
06.2024

Medical Insurance Billing & Coding -

American Professional Institute
Decatur, GA
10-2010

Skills

  • Customer service excellence
  • Time management
  • Problem solving
  • Effective communication
  • Team leadership
  • POS systems expertise
  • Microsoft Office proficiency
  • Collaboration and teamwork

Certification

Certified Nursing Assistant (CNA)

References

References available upon request.

Timeline

Food & Nutrition Associate

Emory Healthcare
04.2025 - Current

Assistant Store Manager

Family Dollar
09.2020 - 06.2025

Certified Nursing Assistant

Affordable Medical Resources
05.2008 - 03.2020

Baker

Wild Bean Cafe
10.2005 - 05.2008

Customer Service Representative

Winn-Dixie Stores Inc.
04.2002 - 09.2005

GED -

Georgia Technical College

Medical Insurance Billing & Coding -

American Professional Institute

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