Sonya Warren
Johnson City,TN
Summary
Dynamic professional with extensive experience in healthcare administration at Ensemble Health Partners. Proven expertise in clinical documentation improvement and data entry, ensuring health record integrity. Adept at utilizing Microsoft Office tools and delivering exceptional customer service, contributing to efficient operations and enhanced patient satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Document Imaging
Ensemble Health Partners
03.2013
- Downloaded and extracted documents from JP Morgan Bank, uploaded to Naples Epic, managed document organization for easy access in Naples and Ballard correspondence email inbox, organized document indexing in Onbase. Processed HB documents in the PB team folder, assisted with charity app indexing. Facilitated ARTIVA billing requests and supported PB document management.
- Provided support during document imaging projects by preparing paper records for scanning.
- Assisted with document imaging projects when necessary.
- Participated in meetings related to document imaging initiatives across the organization.
Office Assistant
Colonia Heights Chiropractic
05.2011 - 06.2013
- Managed patient scheduling and appointment reminders for chiropractic office visits.
- Greeted patients and supported front desk check-in and check-out processes.
- Answered incoming calls and directed patients to the appropriate Colonia Heights Chiropractic staff.
- Facilitated patient check in and out, conducted follow-up calls, gathered charts for appointments, set up examination rooms, and managed x-ray film processing for timely analysis.
Office Assistant, Physician Billing
ETSU Physicians Psychiatry Department
11.2010 - 05.2011
- Checked in/out patients to streamline appointment flow, phone follow-up, Organized medical charts to maintain accurate patient records. Completed patient intake forms to ensure accurate data collection. physician billing
- Scheduled appointments for physicians and behavioral health providers
- Answered patient calls for the psychiatry department front desk
- Organized patient charts and confidential office records
Office Assistant
Healthsmart CIOX
05.2009 - 08.2010
- Welcomed patients and processed check-in at front desk
- Managed incoming patient calls at chiropractic front office
- Scheduled appointments using office calendar system
- Fulfilled patient medical records requests in person or by fax, confirming that complete information was received for accurate and timely delivery to physicians and hospitals.
Medical Records Clerk
Ballard Health JCMC TEMPORARY
05.2008 - 04.2009
- Managed patient charts for Ballard Health JCMC's temporary medical records department.
- Verified demographic details and insurance information in medical record files.
- Scanned documents into electronic health record systems with accurate indexing.
- Entered data into SSI and Siemens systems, ensuring accuracy of the Master Patient Index.
Forms Coordinator, Marketing Secretary, HR Secretary
Mission Health - Asheville NC
11.1988 - 01.2008
- Updated clinical forms database and revised forms using Macintosh QuarkXpress to ensure accuracy and compliance. Provided administrative support to HR department by preparing new hire packets, scheduling health assessments, and organizing meetings. Supported marketing team by managing daily operations, tracking time and attendance, scheduling meetings, setting up events, and assisting with media relations.
Education
Business Administration
Asheville-Buncombe Technical Community College
01-1999
Skills
- EPIC Electronic Medical Record
- Hyland Onbase document management
- Adobe Acrobat document editing
- Document scanning and organization
- Medical Record request fulfillment
- Siemens EHR
- Microsoft Office - Excel, Word, Outlook, Teams
- Medical insurance claim denials and follow-up
Personal Information
Title: Associate Specialist, Document Imaging
Certification
CRCR - Certified Revenue Cycle Representative - Healthcare Financial Management Association (HFMA)
2021 -
Competencies
- Leadership Walk
- Boldly Innovate
- 1. Awareness
- Boldly Innovate (1 - 5)
- Achieved: 1. Awareness Target:
- Champion the Enterprise
- 2. Basic
- Champion the Enterprise (1 - 5)
- Achieved: 2. Basic Target:
- Coach to Win
- Coach to Win (1 - 5)
- Cultivate Customer Obsession
- Cultivate Customer Obsession (1 - 5)
- Dive Deep
- Dive Deep (1 - 5)
- Ensure Accuracy
- Ensure Accuracy (1 - 5)
- Insist on the Highest Standards
- Insist on the Highest Standards (1 - 5)
- Learn + Be Curious
- Learn + Be Curious (1 - 5)
- Make it Happen
- Make it Happen (1 - 5)
Timeline
Document Imaging
Ensemble Health Partners
03.2013
Office Assistant
Colonia Heights Chiropractic
05.2011 - 06.2013
Office Assistant, Physician Billing
ETSU Physicians Psychiatry Department
11.2010 - 05.2011
Office Assistant
Healthsmart CIOX
05.2009 - 08.2010
Medical Records Clerk
Ballard Health JCMC TEMPORARY
05.2008 - 04.2009
Forms Coordinator, Marketing Secretary, HR Secretary
Mission Health - Asheville NC
11.1988 - 01.2008
Business Administration
Asheville-Buncombe Technical Community College