Sonya White
Phoenix,AZ
Summary
Proven Sales Specialist with a track record of exceeding sales goals at Cirtech, adept in strategic sales and complaint resolution. Leveraged strategic analysis and product recommendation skills to enhance customer satisfaction and foster repeat business. Excelled in creating sales solutions, demonstrating a strong ability to manage customer relationships and resolve issues efficiently.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
McDonald's
Phoenix, AZ
01.2023 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
Customer Service Sales Specialist
Cirtech
Phoenix, AZ
09.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained current knowledge of evolving changes in the marketplace.
- Set and achieved company defined sales goals.
Sales Representative
Craftmatic Beds
Phoenix, AZ
12.2003 - 12.2006
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Representative
MCI Telecommunications
Phoenix, Arizona
12.2000 - 12.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Call Center Customer Service Representative
ProMark One
12.1998 - 12.2000
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Maintained and managed customer files and databases.
Skills
- Strategic analysis
- Product recommendation
- Complaint resolution
- Multi-line telephone operations
- Strategic sales
- Training and mentoring
Timeline
Customer Service Representative
McDonald's
01.2023 - Current
Customer Service Sales Specialist
Cirtech
09.2022 - Current
Sales Representative
Craftmatic Beds
12.2003 - 12.2006
Sales Representative
MCI Telecommunications
12.2000 - 12.2003
Call Center Customer Service Representative
ProMark One
12.1998 - 12.2000