Sonya Y. Jamison
Egg Harbor,NJ
Summary
Dynamic professional with a proven track record in healthcare and customer service, notably at South Jersey AIDS Alliance. Excelled in patient confidentiality and interpersonal skills, enhancing client satisfaction and support. Skilled in Microsoft Office Suite and HIPAA compliance, adept at managing diverse client needs with empathy and efficiency. Achieved significant improvements in client care and communication.
Overview
25
25
years of professional experience
Work History
Healthcare Customer Service Representative
Allegiance Benefit Plan Management
01.2022 - Current
- Answered telephone calls from plan participants, group contacts and providers pertaining to benefits and claims inquiries
- Provided clear and accurate responses to requests for information
- Documented all calls into Chronolog for future referrals
- Read and interpret plan documents for members
- Assist members with websi
Barista
Starbucks Coffee Company
Atlantic City, NJ
07.2004 - Current
- Deliver legendary customer service
- Follow policy and procedures for proper cash handling, safety and security
- Educate customers about coffee, current menu items, and rewards program
- Maintain positive employee morale and teamwork
- Model regular and consistent attendance and punctuality
Community Health Worker (CHW)
South Jersey AIDS Alliance
Atlantic City, NJ
04.2018 - 06.2021
- Provided clients with Emotional, Informational, and Instructional Support
- Accompanied clients to medical visits (Also via Tele-Health 3/2020-6/2021)
- Provided client with education on HIV treatment readiness
- Assisted with scheduling appointments/visits for other healthcare
- Coached clients on how to communicate with medical providers
- Provided affiliation/network support
- Attend meetings, trainings, and occasional outreach events
Customer Service Representative (Call Center)
Wedgewood Pharmacy
Swedesboro, NJ
01.2018 - 04.2018
- Handled inbound customer calls and assisted with refilling medications
- Ensured that all pet owners receive their medications in a timely fashion
- Respond to customer needs quickly and efficiently
- Contributed to teamwork environment
Legal Assistant
Shapiro & DeNardo, LLC
Mount Laurel, NJ
09.2015 - 02.2017
- Prepared documents for execution and delivery
- Updated proprietary software and databases
- Maintained contact with sheriff’s departments throughout the state of NJ
- Prepared and submitted title packages to Veterans Administration
- Submitted documents electronically for recording
- Maintained files, copied documents, requested checks, completed courier instruction
Health Educator Facilitator (S.I.S.T.A Program)
South Jersey AIDS Alliance
Atlantic City, NJ
04.2010 - 06.2011
- Certified to administer rapid HIV testing and counseling in the State of NJ
- Facilitated small group sessions using cultural/gender appropriate materials
- Taught women to communicate verbally and non-verbally
- Instructed women how to effectively and consistently use condoms
- Discussed cultural and gender related barriers
- Emphasized the importance of safer sex skills and negotiations
- Participated in community outreach for at risk populations
Care and Treatment Case Manager
South Jersey AIDS Alliance
Atlantic City, NJ
12.2000 - 04.2010
- Managed and oversaw clients to assess and meet their medical, financial, mental health and housing needs
- Developed and implemented client care plans
- Maintained thorough and accurate confidential client records
- Oversaw client and health care provider relationships
- Scheduled transportation for client medical appointments
Office Manager
South Jersey AIDS Alliance
Atlantic City, NJ
03.2000 - 12.2000
- Managed documentation for incoming donations and grants
- Created donation and grant acknowledgements
- Ordered tri-county regional materials
- Supported Chief Financial Officer
- Dispersed monthly invoices and checks
Education
Associate of Arts - Applied Sciences
Atlantic Cape Community College
Mays Landing, NJSkills
- Call Center experience
- Insurance Verification Proficiency
- Insurance claims follow-up
- Maintaining Patient Confidentiality
- Adhere to HIPAA Guidelines
- Knowledge of Healthcare Terminology
- Cross-Department Collaboration
- Proficient in Microsoft Office Suite
References
Furnished upon request
Timeline
Healthcare Customer Service Representative
Allegiance Benefit Plan Management
01.2022 - Current
Community Health Worker (CHW)
South Jersey AIDS Alliance
04.2018 - 06.2021
Customer Service Representative (Call Center)
Wedgewood Pharmacy
01.2018 - 04.2018
Legal Assistant
Shapiro & DeNardo, LLC
09.2015 - 02.2017
Health Educator Facilitator (S.I.S.T.A Program)
South Jersey AIDS Alliance
04.2010 - 06.2011
Barista
Starbucks Coffee Company
07.2004 - Current
Care and Treatment Case Manager
South Jersey AIDS Alliance
12.2000 - 04.2010
Office Manager
South Jersey AIDS Alliance
03.2000 - 12.2000
Associate of Arts - Applied Sciences
Atlantic Cape Community College
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