Sonya Jean Nash
Lynn,MA
Summary
Results-driven Crew Shift Leader with expertise in team management, workplace safety, and effective communication. Proven ability to enhance customer satisfaction through prompt complaint resolution and staff training.
Overview
14
14
years of professional experience
Work History
Crew Shift Leader
Wendy's
09.1998 - 02.2013
- Supervised crew members during shifts, ensuring adherence to operational standards and customer service excellence.
- Trained new employees on procedures, promoting consistency in food preparation and service delivery.
- Managed inventory levels, coordinating with suppliers to maintain stock and reduce waste.
- Implemented schedule adjustments to optimize staffing levels for peak business hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and experience.
Motivated team members through effective communication and recognition of achievements, fostering a positive work environment.
Third Shift Cashier
Dunkin' Donuts
03.2007 - 06.2008
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and point-of-sale systems.
- Collaborated with team members to streamline service delivery during peak hours.
Education
High School Diploma -
Pathway
Lynn, MA02-2033
Skills
- Workplace safety
- Team management
- Employee training
- Scheduling
- Team player
- Teamwork and collaboration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Employee of Month
The first award was from Wendy's for doing an excellent wconork.
The second award was from Dunkin Donuts for going above and beyond on my shift.
Timeline
Third Shift Cashier
Dunkin' Donuts
03.2007 - 06.2008
Crew Shift Leader
Wendy's
09.1998 - 02.2013
High School Diploma -
Pathway