Soofia Khan
Glendale Heights,USA
Summary
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Overview
19
19
years of professional experience
Work History
Driver
Uber
Chicago, IL
01.2015 - Current
- Operated public transportation vehicles, ensuring the safe and timely transport of passengers to their destinations
- Maintained a clean and well-maintained vehicle interior, providing a comfortable and pleasant experience for passengers
- Adhered to all traffic laws and regulations while driving, prioritizing passenger safety at all times
- Assisted passengers with boarding and exiting the vehicle, offering support to those with disabilities or special needs
- Provided excellent customer service by answering passenger inquiries, addressing concerns, and resolving issues in a professional manner
- Followed designated routes and schedules, effectively managing time to ensure on-time arrivals at each stop
- Performed pre-trip inspections of the vehicle to check for any mechanical issues or maintenance requirements
- Communicated effectively with dispatchers or control centers regarding any changes in schedule or route deviations
- Handled cash transactions accurately when collecting fares from passengers, maintaining proper documentation of payments received
- Responded calmly and appropriately in emergency situations such as accidents or breakdowns, following established protocols for passenger safety
Air/Ocean Export Coordinator
MIQ Logistics
Rosemont, Illinois
02.2012 - 04.2015
- Coordinated the preparation of documents, such as commercial invoices, bills of lading, shipping orders and certificates of origin.
- Liaised between suppliers, shippers, consignees, vendors and other parties involved in the transaction process.
- Consulted customs brokers to arrange passage of goods through customs.
Ocean Export Coordinator
C.H. Robinson
Elk Grove Village, IL
03.2009 - 04.2011
- Coordinated and managed the export of ocean freight shipments, ensuring compliance with international shipping regulations and customer requirements
- Collaborated with internal teams, including sales, operations, and logistics, to ensure smooth execution of export processes
- Prepared and reviewed all necessary shipping documentation such as commercial invoices, packing lists, bill of lading, and certificates of origin
- Communicated effectively with customers to provide shipment status updates and address any inquiries or concerns in a timely manner
- Managed relationships with carriers and freight forwarders to negotiate competitive rates for ocean transportation services
- Scheduled pickup appointments with trucking companies for container loading at warehouses or distribution centers
- Ensured accurate data entry into the company's transportation management system (TMS) for proper tracking and reporting of shipments
Ocean Export Agent
Phoenix International
Bensenville, IL
04.2006 - 01.2009
- Coordinated and managed the export of ocean freight shipments, ensuring compliance with international shipping regulations and customer requirements
- Collaborated with internal teams, including sales, operations, and logistics, to ensure smooth execution of export processes
- Prepared and reviewed all necessary shipping documentation such as commercial invoices, packing lists, bill of lading, and certificates of origin
- Communicated effectively with customers to provide shipment status updates and address any inquiries or concerns in a timely manner
- Managed relationships with carriers and freight forwarders to negotiate competitive rates for ocean transportation services
- Scheduled pickup appointments with trucking companies for container loading at warehouses or distribution centers
- Ensured accurate data entry into the company's transportation management system (TMS) for proper tracking and reporting of shipments
- Coordinated cargo bookings with steamship lines based on customer requirements and vessel availability
- Performed pre-shipment inspections to verify packaging integrity and adherence to safety standards before loading onto containers or vessels
- Monitored shipment milestones from origin to destination, proactively identifying potential delays or issues that may impact delivery timelines
Education
Associate's degree - English
karachi University
Karachi, pakistan07.1998
Skills
- Freight Experience
- Logistics
- Computer skills
- Multitasking
Timeline
Driver
Uber
01.2015 - Current
Air/Ocean Export Coordinator
MIQ Logistics
02.2012 - 04.2015
Ocean Export Coordinator
C.H. Robinson
03.2009 - 04.2011
Ocean Export Agent
Phoenix International
04.2006 - 01.2009
Associate's degree - English
karachi University