Soohyun Kim
Vancouver,Canada
Summary
Bilingual customer service professional with extensive experience in English-speaking environments in Korea and Canada. Proven ability to deliver high-quality service while managing large customer volumes in fast-paced settings. Recognized for reliability and strong performance, leading to a supervisory promotion. Fluent in Korean and English, with exceptional cross-cultural communication skills and a commitment to providing welcoming passenger experiences.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Restaurant Supervisor
Banju
Vancouver, BC
06.2025 - Current
- Supervised daily restaurant operations ensuring smooth workflow and customer satisfaction.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Resolved customer complaints promptly and professionally.
Restaurant Supervisor
Zabu
Vancouver, BC
05.2024 - 05.2025
- Trained and mentored staff on service standards and food safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Front Desk Receptionist
Hyundai Department Store
Seoul, Korea
03.2019 - 02.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted in resolving customer complaints with professionalism and care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor - Early Childhood Education
Hanyang Women's University
Seoul, Korea02-2021
Skills
- Customer service
- Team collaboration
- Problem solving
- Excellent interpersonal skills
- Multitasking
Certification
Serving It Right, BC, 03/29
Work Eligibility
Legally eligible to work in Canada, 03/27
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Restaurant Supervisor
Banju
06.2025 - Current
Restaurant Supervisor
Zabu
05.2024 - 05.2025
Front Desk Receptionist
Hyundai Department Store
03.2019 - 02.2021
Bachelor - Early Childhood Education
Hanyang Women's University