Sophamany Chandakham
Lake Charles,LA
Summary
Highly skilled and results-driven property management professional with over 3 years of experience in the multifamily industry. Seeking a challenging role in property management where expertise utilization, drive operational excellence, and deliver exceptional resident experiences. Committed to optimizing property performance, maximizing occupancy rates, and fostering strong tenant relationships to achieve long-term success and exceed organizational goals. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Property Manager
Erdace Apartments
10.2023 - Current
- Overseeing property maintenance and repairs.
- Coordinating with maintenance staff or contractors.
- Ensuring property is well-maintained and meets safety standards.
- Creating and managing property budgets.
- Collecting rent payments and enforcing rent collection policies.
- Handling financial aspects, such as property expenses and budget adherence.
- Conducting regular property inspections.
- Ensuring compliance with property regulations and codes.
- Staying informed about local, state, and federal housing laws.
- Ensuring property's compliance with relevant regulations.
- Handling eviction processes when necessary.
- Updating property owners on financial performance of property.
- Providing regular reports on occupancy rates, maintenance, and other relevant metrics.
- Maintaining accurate records of tenant information, leases, and property maintenance.
- Keeping records for financial transactions and budgets.
- Using property management software for tasks like lease tracking, maintenance requests, and communication.
- Administered operations to handle needs of tenants across 270 property units.
Assistant Property Manager
Erdace Apartments
01.2021 - 10.2023
- Assisted in all aspects of property management for 270-unit, high rise property.
- Drew up and negotiated contracts with potential residents, and enforced rental contracts, resulting in 92% occupancy rates for 2021-2022, and 96% for 2023
- Built and maintained resident retention, resulting in 85% renewals per month.
- Collaborated with maintenance staff and contractors, allowing for 30% faster rental exchange from move-out to move-in.
- Assisted in rent collection processes and enforce rent collection policies.
Address tenant issues related to rent payments and coordinate with accounting department. - Organized community events or services.
Created positive living environment for residents. - Addressed community concerns and fostering a sense of community.
- Implemented security measures to ensure safety of residents.
- Performed various administrative duties such as maintaining records and filing.
- Handled correspondence, emails, and phone calls related to property management.
Leasing Consultant
Erdace Apartments
05.2020 - 01.2021
- Conducted property tours and highlight features to prospective tenants.
- Utilize effective marketing strategies to attract and convert leads.
Achieved high conversion rate from inquiries to signed leases. - Processed lease applications and conduct thorough tenant screenings.
- Achieved high approval rate for qualified applicants.
- Negotiated lease terms and conditions with prospective tenants.
- Explained leasing agreements, ensuring tenants understand their rights and responsibilities.
- Provided guidance on available leasing options and promotions.
- Processed move-ins, ensuring smooth transitions for tenants.
Coordinate move-out procedures, including key return and security deposit handling.
Major Sales Assistant
Costco Wholesale Corp
02.2016 - 03.2019
- Responded to customer requests via telephone and person and effectively answered questions and inquiries.
- Provided primary customer support to internal and external customers in fast-paced demanding environments.
- Exceeded service objectives by utilizing customer service and sales best practices.
- Contributed to team success by completing jobs quickly and accurately.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics which increased sales by 10%.
Education
Bachelor of Science -
University of Louisiana At Lafayette
Lafayette, LA05.2017
Skills
- Fluent English and Thai
- Proficient in Microsoft Office including Excel and PowerPoint
- Proficient in Photoshop, Illustrator, Acrobat, HTML/CSS
- Sales Expertise when it comes to customer service and sales
- Quick decision making in a fast-paced demanding environment
- Management Skills
- Teamwork Skills
- Goal-oriented
- Self-motivation during independent task work
- Adaptability to work environment
- Multi-Family Property Management
- Tenant and Eviction Laws
Timeline
Property Manager
Erdace Apartments
10.2023 - Current
Assistant Property Manager
Erdace Apartments
01.2021 - 10.2023
Leasing Consultant
Erdace Apartments
05.2020 - 01.2021
Major Sales Assistant
Costco Wholesale Corp
02.2016 - 03.2019
Bachelor of Science -
University of Louisiana At Lafayette
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