Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOPHANNIE OUM

Stockton,CA

Summary

Dynamic Packer/Vender Return with over 3 years of experience in fast-paced fulfillment centers such as OAK4, SJC7, and MCE1. Skilled in efficiently picking, receiving, and packing items to meet strict deadlines and ensure on-time customer orders. Proven ability to maintain high productivity rates while handling customer items and ensuring the accuracy of returned products. Known for exceptional attention to detail and commitment to upholding quality standards. Proficient in scanning, preparing, and packing items for shipment, as well as checking returned items for accuracy. Adept at working collaboratively in a team environment to achieve departmental goals.

Overview

7
7
years of professional experience

Work History

Package Handler

FedEx
02.2025 - Current
  • Operated material handling equipment to efficiently sort and distribute packages.
  • Ensured compliance with safety protocols during all package handling processes.
  • Collaborated with team members to optimize workflow and improve efficiency in sorting areas.
  • Conducted quality checks on incoming shipments to maintain accuracy in order fulfillment.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.

Packer/Vender Return/Recoup

Amazon
01.2022 - 12.2024
  • - Picking customer items and sending them down the chute with a focus on productivity
  • - Receiving products from the conveyor, scanning them, and preparing them for pickers
  • - Packing items into correct boxes and sending them down the chute for customer shipment
  • - Checking returned items for accuracy and truthfulness As a Packer/Vender Return/Recoup at Amazon, I gained extensive experience working at a fast pace to ensure on-time customer orders. In roles such as Picker, Receiver, and Packer at facilities like OAK4, SJC7, and MCE1, I honed my skills in picking, receiving, and packing items efficiently. I focused on maintaining productivity rates while handling customer items and ensuring the accuracy of returned products.
  • - Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • - Created reports and documents as requested by the office manager

Dock

Amazon
01.2019 - 12.2020
  • - Assisted in the loading and unloading of goods in a safe and timely manner
  • - Developed a system for securely wrapping and packing items to ensure that they arrived safely and intact
  • - Developed and followed a detailed plan for each move to ensure that items were correctly placed and arranged in the new location

Education

Diploma - undefined

Stagg High School
Stockton, CA
06.2018

Skills

  • Picking
  • Receiving
  • Packing
  • Scanning
  • Attention to detail
  • Quality standards
  • Team collaboration
  • Productivity
  • Shipment preparation
  • Vender return

Timeline

Package Handler

FedEx
02.2025 - Current

Packer/Vender Return/Recoup

Amazon
01.2022 - 12.2024

Dock

Amazon
01.2019 - 12.2020

Diploma - undefined

Stagg High School

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SOPHANNIE OUM