Sophea James
Winooski
Summary
Dynamic Crew Member recognized for exceptional productivity and effective task completion in fast-paced environments. Expertise in customer service, teamwork, and time management enhances operational efficiency. Proven ability to communicate effectively and adapt swiftly, driving team performance and elevating customer satisfaction. Aiming to leverage skills in a challenging role that fosters professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe’s
Burlington
09.2021 - Current
- Ensure optimal product availability by efficiently stocking shelves and backstock, providing customers with a well-organized and diverse selection
- Deliver a seamless and positive customer experience by quickly and accurately scanning and bagging groceries during peak shopping hours
- Lead the Health & Beauty and Bread departments, overseeing inventory management and product ordering to maintain stock levels and meet customer demand
Intern
Brio Coffeeworks
Burlington
01.2024 - 05.2024
- Gained hands-on experience in the end-to-end coffee roasting process, from sourcing and supply chain management to production
- Supported roasting operations and conducted detailed sensory analysis to assess and enhance the quality of various coffee beans and roasts
- Organized and facilitated coffee tastings, adhering to SCAA standards and protocols, to evaluate and refine flavor profiles
Cashier
Patriot Pizza
Townsend
01.2021 - 08.2021
- Checked personal identifications during alcohol sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
Data Entry
Teratech Corporation
Burlington
07.2015 - 08.2015
- Organized and filed documents into appropriate folders, ensuring efficient retrieval and maintaining a structured filing system
- Utilized Microsoft Excel to accurately enter and categorize yearly sales receipts, supporting streamlined data collection and reporting
Education
Bachelor of Science - Nutrition And Food Science
University of Vermont
Burlington, VT05.2024
Skills
- SCAA cupping procedures
- Workplace safety
- Teamwork and collaboration
- Supplies monitoring and restocking
- Safe food handling
- Clear communication
- Problem-solving
- Performance improvement
- Ordering procedures
- Attention to detail
- Proficient in Operating Lab Equipment
- Microsoft Office Suite
- Google Suite
- JMP
- HACCP principles
- Google drive
- Data entry
- Food science understanding
Certification
ServSafe Certified, 2024
Timeline
Intern
Brio Coffeeworks
01.2024 - 05.2024
Crew Member
Trader Joe’s
09.2021 - Current
Cashier
Patriot Pizza
01.2021 - 08.2021
Data Entry
Teratech Corporation
07.2015 - 08.2015
Bachelor of Science - Nutrition And Food Science
University of Vermont
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