SOPHEAP Rojahn
Jacksonville,FL
Summary
Detail-oriented professional with extensive experience in collections and credit management. Skilled in data analysis and client relationship management, contributing to streamlined processes and improved payment resolution. Eager to leverage training expertise to enhance team performance.
Overview
8
8
years of professional experience
Work History
Contracts, Credit & Collections Manager
AGX Freight
JACKSONVILLE, FL
01.2019 - 01.2026
- Manage accounts receivable, collections, and credit activities for a large customer base.
- Communicated effectively with clients to resolve payment discrepancies and issues.
- Train new team members on collections procedures and best practices.
- Utilize accounting software to track payments and update account records.
- Maintain accurate records of customer interactions and credit decisions.
- Collect documentation to assemble new customer contract folders.
- Assist in evaluating credit applications for potential customers.
- Assist the legal team in negotiating contracts with customers for transportation services, while ensuring compliance with company policy.
Sr. Claims Analyst
AGX Freight
Jacksonville, FL
01.2018 - 01.2019
- Reviewed documentation to verify accuracy and completeness of claims submissions.
- Collaborated with claimants to gather necessary information for processing claims.
- Communicated claim status updates to customers and internal stakeholders promptly.
- Prepared detailed reports on claim trends and findings for management review.
- Investigated claim and settlement deals and reviewed coverage determinations.
- Prepared detailed reports on claim status, payment history, and other relevant information.
Education
Florida State College
Jacksonville, Florida, FLUniversity of North Florida
Jacksonville, Florida, FLSkills
- Effective communication
- Conflict resolution
- Customer service
- Data analysis
- Client relations
- Team collaboration
- Training development
- Contracts
Timeline
Contracts, Credit & Collections Manager
AGX Freight
01.2019 - 01.2026
Sr. Claims Analyst
AGX Freight
01.2018 - 01.2019
Florida State College
University of North Florida