Sophia Abelman
Prescott,AZ
Summary
Dedicated Barista Shift Lead with expertise in beverage making and customer engagement. Committed to creating welcoming environments and ensuring customer satisfaction through effective problem-solving and team collaboration.
Overview
5
5
years of professional experience
Work History
Barback/Assistant Bartender
Plaza Bowling Lanes
03.2026 - Current
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
Barista Shift Lead
Dutch Bros Coffee
07.2022 - Current
- Memorized ingredients and recipes for wide variety specialty drinks.
- Greeted and created a welcoming environment for every customer.
- Served customers quickly and efficiently, while multitasking and making their drinks in a timely manner.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Hostess/Restaurant Busser
Thirsty Lion Gastropub
03.2021 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
North Canyon High School
Phoenix, AZSkills
- Beverage Making and Delivery
- Personable and Friendly
- Shift Leader
- Delegating Tasks and Work to Myself and Employees
- Glass collection and washing
- Basic mixology
- Flexible schedule
Accomplishments
Worked for Dutch Bros Training MOB Team, and got the opportunity to fly to over 8+ states to help open new shops and train people for those new locations all over the States.
Timeline
Barback/Assistant Bartender
Plaza Bowling Lanes
03.2026 - Current
Barista Shift Lead
Dutch Bros Coffee
07.2022 - Current
Hostess/Restaurant Busser
Thirsty Lion Gastropub
03.2021 - 05.2022
High School Diploma -
North Canyon High School