Sophia Abrego-De La Garza
Winter Garden
Summary
Passionate and versatile professional with experience in food and beverage, merchandise, and office environments. Dependable in providing fast, high-quality customer service to guests in restaurant and merchandise settings. Motivated Trainer with engaging personality and flexible approach. Upbeat, friendly, and anticipates customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Trainer - Be Our Guest
Walt Disney World
01.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one feedback to help individuals reach their full potential within Be Our Guest.
- Coached new cast members on best practices, providing constructive feedback to support their growth.
Seater - Be Our Guest
Walt Disney World
01.2024 - Current
- Provided Front of House guest interactions, such as seating guests at their tables and checking guests in at the outdoor podium
- Moderate knowledge of the DineTime application
- Experience pouring alcohol beverages in a bar setting
- Efficiency when resetting a restaurant during a fast-paced environment
- Aiding guests with any concerns, both regarding Be Our Guest or the Magic Kingdom park in general
Circulation Clerk
Lake Travis Library
05.2023 - 01.2024
- Knowledge of library database system
- Guest experience - answering phones, signing up guests for new memberships, aiding guests with library system questions and concerns
- Assisted with creating and runnning library summer and fall events
Barista
Summer Moon Coffee
08.2022 - 01.2024
- Making and serving a variety of drinks
- Knowledge of how to work and clean an Espresso machine
- Money handling
- Front of House guest interactions - taking orders, handling order concerns and questions
- Knowledge of drive-thru technology
Customer Service
Target Store #1812
05.2023 - 07.2023
- Knowledge of Point of Sales system - cash, card, and sales returns
- Guest experience - checking guests out at registers, handling returns
- Experience with inventory keeping
- Experience with executing planograms
Shift Leader
Menchie's Frozen Yogurt
06.2020 - 06.2021
- Knowledge of opening and closing a cash till
- Use of Point of Sales system - cards and cash
- Over viewed non-shift leads and their work roles
- Ability to run storefront, both front and back of house
Education
Master of Arts - English Literature
Texas Tech University
Lubbock, TX05.2026
B.A. English Literature -
St. Edward's University
Austin, TX05.2023
B.A. English Literature & Publishing (Transferred to TX) -
Emerson College
Boston, MA05.2020
Skills
- Customer Service Experience
- Cash Handling/POS Systems
- Time Management Experience
- Windows/MAC OS Computer Skills
- Team Member, Trainer & Shift Leader Positions
- Retail Store/Food Industry/Library & Bookstore/Barista & Coffee Shop Experience
- Volunteer Experience
- Student Organization Experience
Timeline
Trainer - Be Our Guest
Walt Disney World
01.2024 - Current
Seater - Be Our Guest
Walt Disney World
01.2024 - Current
Circulation Clerk
Lake Travis Library
05.2023 - 01.2024
Customer Service
Target Store #1812
05.2023 - 07.2023
Barista
Summer Moon Coffee
08.2022 - 01.2024
Shift Leader
Menchie's Frozen Yogurt
06.2020 - 06.2021
Master of Arts - English Literature
Texas Tech University
B.A. English Literature -
St. Edward's University
B.A. English Literature & Publishing (Transferred to TX) -
Emerson College
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