Sophia Adu
Rosedale,NY
Summary
Dependable medical team member with 10+ years of experience in Clinical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Certified Clinical Medical Assistant
Tenet Health (SVMG) Breast Center
Worcester, Massachusetts
02.2021 - Current
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
HHA
Always Best Care
Framingham, MA
03.2017 - 06.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Planned, prepared or served meals to patients according to prescribed diets.
CMA
Meltzer eyecare
Worcester, MA
01.2020 - 06.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CMA
UMass Memorial Hospital
Worcester, MA
04.2008 - 08.2012
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Education
CMA - Medical Assistant
Salter College
West Boylston, MA02.2008
GED -
York College of The City University of New York
Jamaica, NY08.1998
Skills
- Vital Signs Monitoring
- Specimens Collection and Processing
- Updating Medical Records
- Blood and Tissue Collection
- Operating EKG Equipment
- Critical Thinking
- Medication Administration
- Problem Anticipation and Resolution
- Appointment Scheduling
- Cleaning and Sanitizing
- Examination Preparation
- Clinical and Operational Judgement
- Routine Laboratory Testing
- Time Management
- Willingness to Learn
- Flexibility and Adaptability
Certification
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
Timeline
Certified Clinical Medical Assistant
Tenet Health (SVMG) Breast Center
02.2021 - Current
CMA
Meltzer eyecare
01.2020 - 06.2021
HHA
Always Best Care
03.2017 - 06.2022
CMA
UMass Memorial Hospital
04.2008 - 08.2012
CMA - Medical Assistant
Salter College
GED -
York College of The City University of New York
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