Sophia Alvarado
Boston,MA
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
1
1
year of professional experience
Work History
Shift Leader
Playa Bowls
03.2026 - Current
- Resolved customer inquiries and complaints to enhance overall experience and loyalty.
- Coordinated team schedules to optimize staffing during peak service hours.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Monitored equipment functionality, performing basic troubleshooting as needed for uninterrupted service.
Shift Leader
Coffee Rush
09.2025 - 02.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new baristas on beverage preparation and customer interaction protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented quality control measures to maintain high standards of product consistency.
- Accurately counted the deposit during closing, ensuring the register was ready for the next day.
Education
Bachelor of Science - Exercise And Health Science
University of Massachusetts, Boston
Boston, MA05-2030
High School Diploma -
Gateway Highschool
Fort Myers, FL05-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
Timeline
Shift Leader
Playa Bowls
03.2026 - Current
Shift Leader
Coffee Rush
09.2025 - 02.2026
Bachelor of Science - Exercise And Health Science
University of Massachusetts, Boston
High School Diploma -
Gateway Highschool