Sophia Anderson
Duluth,MN
Summary
Highly motivated Client Solutions Professional possessing strong communication, problem-solving, and multitasking skills. Specializes in building strong relationships with clients and working cross-functionally across client, product, and engineering teams to deliver innovative product solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Beauty Advisor
Sephora at Kohls
09.2024 - Current
- Leveraged product knowledge, retail and technical experience, and energized positive workethic to make a positive impact for business needs, client impact, and team relations.
Client Solutions Advocate
TapGoods
01.2023 - 05.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Documented user stories, specifications, and product features into detailed feature requirements to communicate across teams and build mandatory requirements.
Client Success Specialist
TapGoods
01.2022 - 01.2023
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Collaborated with sales and product teams to address customer success objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Entrepreneur and Small Business Owner
Etsy
07.2020 - 01.2022
- Successfully launched and maintained a small business using the online platform Etsy.
- Utilized experience in online customer service, retail expertise, customer problem solving to grow sales month after month while receiving glowing written reviews and positive feedback.
- Sourced, processed, and shipped over 500 orders.
Customer Service Advisor
Chappell Smith & Associates
05.2021 - 08.2021
- Advised employers on medical, dental, short-term and long-term benefit plans for their employees.
- Executed enrollments, terminations, and status changes with insurance companies on behalf of employers.
- Inputted and handled sensitive health information while maintaining discretion.
GEC Educator
Lululemon Athletica
09.2020 - 01.2021
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Lululemon Educator
Lululemon
07.2018 - 09.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed a mastery of back of house and front of house procedures and practices, and mentored junior employees on meeting operational and sales goals.
Shop Manager
Hamline University Theatre
07.2018 - 05.2020
- Managed a team of five and supervised all operations for the Hamline Theatre's stage lighting department.
Education
Bachelor of Arts - Psychology
Hamline University
Saint Paul, MN05.2020
Skills
- Sales expertise
- Product Knowledge
- Strategic Development
- Active Listening
- Conflict Resolution
- Relationship Building
Certification
- TN Life and Health Insurance License - June 2021
Timeline
Lead Beauty Advisor
Sephora at Kohls
09.2024 - Current
Client Solutions Advocate
TapGoods
01.2023 - 05.2024
Client Success Specialist
TapGoods
01.2022 - 01.2023
Customer Service Advisor
Chappell Smith & Associates
05.2021 - 08.2021
GEC Educator
Lululemon Athletica
09.2020 - 01.2021
Entrepreneur and Small Business Owner
Etsy
07.2020 - 01.2022
Lululemon Educator
Lululemon
07.2018 - 09.2020
Shop Manager
Hamline University Theatre
07.2018 - 05.2020
- TN Life and Health Insurance License - June 2021
Bachelor of Arts - Psychology
Hamline University
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