Sophia Anderson

● Deliver comprehensive administrative support to ensure the smooth and efficient daily operation of a busy office environment.

● Manage incoming telephone calls: answer, screen, take accurate messages, and redirect calls to appropriate staff members in a timely and professional manner.

● Sort, open, and distribute incoming mail; manage outgoing correspondence; handle filing, faxing, and document management duties.

● Conduct in-depth research on various topics and compile accurate, well-organized reports to support decision-making and strategic planning.

Outpatient

● Managed Epic in-basket messages by addressing, updating, and closing patient communications efficiently.

● Roomed patients and prepared examination rooms for providers.

● Collected and documented patient demographic information including preferred language and contact information.

● Performed and documented vital signs.

● Verified and updated pharmacy information for patients.

● Updated medication lists including dosage, route, frequency, additions, and removals.

● Obtained and documented patient medical and surgical histories accurately.

● Maintained clean and sanitized patient rooms and medical equipment between visits.

● Conducted depression screenings, fall risk assessments, tobacco screenings, cessation interventions, and pain assessments.

● Assisted with care team coordination by documenting PCPs and specialty providers involved in patient care.

● Retrieved, imported, and managed patient faxes and scanned documents into Media Manager.

● Completed technical charges and end-of-visit wrap-up procedures.

Inpatient

● Provides direct patient care and monitors and records vital signs, assists in providing personal hygiene and physical care needs, accurately measures, records, and reports intake and output.

● Obtains and records daily weight, performs blood glucose testing using blood glucose meter and do phlebotomy.

● Reports changes in patient's status promptly to RN, performs as patient care companion when needed.

● Assists in the admission, transfer and discharge process, performs unit housekeeping needs.

● Acts as receptionist for unit; has limited use of the hospital information systems according to hospital policy dependent on the need of unit and answers call lights and telephone.

● Keeps patient environment clean, performs comfort rounds, keeps hallways clear of obstruction, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions

● Communicates with patient's family, physicians, and unit personnel and peers in an accurate, courteous, and professional manner.

● Performs sterile procedures including urinary catheterizations.

● Monitor patients' physical and mental conditions by tracking vital signs, intake/output, mobility, and overall well-being.

● Support daily living by assisting with housekeeping, laundry, grocery shopping, meal preparation, and errands.

● Provide personal care services including bathing, dressing, grooming, and toileting, while maintaining patient dignity and comfort.

● Teach patients how to use assistive devices (e.g., canes, walkers) and adaptive techniques for eating, hygiene, and mobility to promote independence.

● Guide family members on proper caregiving techniques such as safe lifting, repositioning, and maintaining hygiene and nutritional standards.

● Document patient status in care journals and report significant changes or concerns to the nursing supervisor promptly.

● Maintain a clean, safe, and healthy environment by adhering to infection control practices, safety protocols, and dietary requirements.

● Unload incoming mail from trucks and sort it for dispatch via conveyors or other processing units.

● Separate and deliver mail to designated distribution areas for further sorting or delivery.

● Operate stamp-cancelling machines for parcel post and transport mail from cancelling areas to processing zones.

● Handle mailbags: place empty sacks/pouches on designated racks, label accordingly, dump mail from sacks, cut ties, face letter mail, and carry sorted mail to distribution points.

● Seal and lock filled sacks and pouches; remove them from racks for outbound shipment.

● Pick up and sort outgoing mail, including bulk shipments, and load onto transport vehicles.

● Provide support in supply and slip rooms; operate office equipment including copy machines.

● Perform basic parcel distribution tasks that do not require in-depth scheme knowledge.

● Rewrap damaged parcels, weigh incoming mailbags, and operate electric forklifts when needed.

● Accurately pick and assemble merchandise for shipment based on order requirements, ensuring timely and correct fulfillment.

● Sort, recoup, pack, label, and mark materials in accordance with shipping and handling protocols.

● Inspect freight for accuracy, damage, or signs of contamination; report any discrepancies or issues immediately.

• Pack finished products, apply appropriate scanning and tagging, and place boxed goods onto pallets for outbound shipping.

● Provide critical administrative support to the Food Service Supervisor and Person in Charge to ensure smooth daily operations of the DFAC (Dining Facility).

● Assist the Food Service Warehouse Foreman with inventory control, stock ordering, recordkeeping, and reporting to maintain optimal supply levels and accountability.

● Ensure strict compliance with KBR policies and procedures, DFAC Statement of Work (SOW), and all applicable reference materials, including:

o Current Task Order; Technical Bulletin Medical, Department of Army Pamphlet, Kellogg Brown & Root Work Instructions & Checklist, 28 Day Continuity of Operations Menu, Technical Manual Armed Forces Recipe Cards, Field Manual Basic Doctrine for Army Field Feeding & Class I Operations Management and Food Service Operation Desktop Processes

● Maintain accuracy and confidentiality in all DFAC documentation, including headcount reports, personnel status rosters, confidential data sheets, training logs, QA records, and inspection results.

● Uphold a high standard of detail orientation and compliance to support mission readiness and food service quality.

● Collaborate closely with team members to uphold the highest standards of cleanliness, hygiene, and presentation within the aircraft interior, ensuring a welcoming environment for passengers.

● Ensure aircraft cabins are fully stocked and flight-ready by replenishing essential supplies, including in-flight magazines, sanitary products, and bathroom amenities.

• Conduct detailed cleaning of seats, tray tables, overhead compartments, lavatories, and galley areas to meet strict airline and regulatory standards

● Ensure all menu items are prepared to the highest quality standards, strictly following approved recipes and military food service guidelines.

● Provide hands-on leadership and support to team members during high-demand shifts, including delivering on-the-job training to maintain consistency and efficiency.

● Monitor food preparation and service areas to identify and correct any operational deficiencies in real time.

• Drive full compliance with KBR policies and procedures, the DFAC Statement of Work (SOW), and all applicable food safety and operational standards

● Deliver comprehensive administrative support to ensure the smooth and efficient daily operation of a busy office environment.

● Manage incoming telephone calls: answer, screen, take accurate messages, and redirect calls to appropriate staff members in a timely and professional manner.

● Sort, open, and distribute incoming mail; manage outgoing correspondence; handle filing, faxing, and document management duties.

● Conduct in-depth research on various topics and compile accurate, well-organized reports to support decision-making and strategic planning.