Sophia Avila
Dallas,TX
Summary
To obtain long term employment in a challenging position, with advancement opportunities, where I can utilize my extensive computer and organizational skills.
Overview
20
20
years of professional experience
Work History
Lead and Manager CSR
Genesis Intermodel & Nordic Logistics
Garland, Tx
11.2009 - Current
- Answer and transfer inbound/outbound calls.
- Navigated operating system ,GTG ,on a daily basis.
- Organized incoming and outgoing mail/emails
- Organized company visitations.
- Scheduled appointments for freight shipments .
- Managed routine memos and reports.
- Copy, file and update employee paperwork.
- Managed and produced payroll
- Dispatched and produced assignments for drivers.
- Developed plans to reduce and prevent incidents/accidents.
- Managed and monitored drivers schedules.
- Managed and monitored safety policies and procedures .
- Maintained and produced training programs.
- Ensured and organized orientation.
- Ensured adherence and performance annual reviews.
- Processed data reports for inbound and outbound loads.
- Trained new employees.
- Managed and analyzed customer focus.
- Tel. 214-540-5380
Office Manager
Choice Staffing Service
San Antonio, TX
02.2006 - 11.2019
- Review Insurance applications for compliance and adherence.
- Assess clients’ background information and financial status.
- Liaise with specialists to gather information and opinions.
- Weight loss exposures and determine underwriting alternatives.
- Produced quotes for competitive insurance premiums.
- Negotiate and define terms of insurance policies with brokers or policyholders.
- Maintained record on policies for underwriting.
- Negotiate and define the specific terms of insurance policies with brokers or policy holders.
- Managed balance between mass and homogeneity of risks to achieve predictability of future results.
- Answer and transfer telephone calls.
- Sort and deliver incoming mail and outgoing mail.
- Life insurance processing.
- Collect information and perform data entry.
- Type, format, and edit routine memos and reports.
- Prepared and processed bills and other office documents.
- Collect information and perform data entry.
- Tel. 210.900.2217
Education
High School Diploma -
Concord Career College
01.1993
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South Grand Prairie High School
01.1989
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North Dallas High School
01.1987
Skills
- Proficient in Microsoft Office (Access, Word, Excel, Outlook & Power Point), also word proficient in Adobe Acrobat, Ten
Timeline
Lead and Manager CSR
Genesis Intermodel & Nordic Logistics
11.2009 - Current
Office Manager
Choice Staffing Service
02.2006 - 11.2019
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South Grand Prairie High School
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North Dallas High School
High School Diploma -
Concord Career College