Sophia Baca
Miami,FL
Summary
To obtain a position where I can expand my knowledge and experience as well use my outstanding customer service skills.
Overview
12
12
years of professional experience
Work History
Reservations Agent
Riviera Dining Group
Biscayne Blvd
04.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Using excel,Microsoft outlook, seven rooms booking and open table
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Mananger : Karolina tellerias
- Phone number: +1 (786) 525-9001
Hostess/ Server Assistant/ server
Jaya Setai restaurant
12.2017 - 02.2023
- Greeted guests, sat them down, answered phone calls, answer emails, open table, book large party
- Help clean table, set up table, help serve food & beverage order for the servers
- Take food & drink orders
- Make sure the guest are in great service
- Manager: Francisco
- Telephone Number: 7864865767
Hostess
Hakkasan restaurant
05.2017 - 11.2017
- Greeted guests, sat them down, answered phone calls, answer emails, open table, book large party (8-14 guests) with credit card/group booking form
- General manager: Francois Baguet
- Phone Number: (877)326-7412
Hostess, front desk hotel clerk
Casa Tua Hotel & Restaurant
11.2015 - 12.2016
- Greeted guests, sat them down, answered phone calls, answer emails, open table, check in hotel guests and book large party (8-14 guests) with credit card/group booking form
- Manager: Francesca
- Phone Number: 305-673-1010
Hostess
IL Mulino Resturant/Acqualina Hotel
11.2014 - 07.2015
- Greeted guests, Sat them down, Answered phone calls, Socialized the guests, and open table
- Acqualina Resort & Spa on the beach, 17875 Collins Ave, Sunny isles beach, FL 33160
- Manager: John Gonzalez
- Phone number: 305-466-9191
Sales Associate
Valentina's Wellness Center
12.2012 - 01.2014
- Sold health & protein shakes, weighed customers, and assisted customers in forming proper diets for themselves
- 1660 NE 185th ST 2nd floor, North Miami beach, FL 33179
- Owner/Manager: Valentina E
- Phone: 786-366-9115
Education
Studying sonography -
Florida National University
06.2024
High school diploma -
North Miami Beach Senior High school
06.2014
Skills
- I am a very punctual and dynamic person I'm very outgoing and can keep a steady conversation with customers I know how to efficiently handle money and work at the cash register I am skilled in all programs in Microsoft Office
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Customer service expertise
- Greeting guests
- Guest Engagement
- Hospitality service expertise
- Table Bussing
- Excel
- Microsoft outlook
Timeline
Reservations Agent
Riviera Dining Group
04.2023 - Current
Hostess/ Server Assistant/ server
Jaya Setai restaurant
12.2017 - 02.2023
Hostess
Hakkasan restaurant
05.2017 - 11.2017
Hostess, front desk hotel clerk
Casa Tua Hotel & Restaurant
11.2015 - 12.2016
Hostess
IL Mulino Resturant/Acqualina Hotel
11.2014 - 07.2015
Sales Associate
Valentina's Wellness Center
12.2012 - 01.2014
Studying sonography -
Florida National University
High school diploma -
North Miami Beach Senior High school