Sophia Baca
Miami,FL
Summary
To obtain a position where I can expand my knowledge and experience as well use my outstanding customer service skills.
Overview
12
12
years of professional experience
Work History
Reservations Agent
Riviera Dining Group
2023.04 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Using excel,Microsoft outlook, seven rooms booking and open table
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Mananger : Karolina tellerias
- Phone number: +1 (786) 525-9001
Hostess/ Server Assistant/ server
Jaya Setai restaurant
2017.12 - 2023.02
- Greeted guests, sat them down, answered phone calls, answer emails, open table, book large party
- Help clean table, set up table, help serve food & beverage order for the servers
- Take food & drink orders
- Make sure the guest are in great service
- Manager: Francisco
- Telephone Number: 7864865767
Hostess
Hakkasan restaurant
2017.05 - 2017.11
- Greeted guests, sat them down, answered phone calls, answer emails, open table, book large party (8-14 guests) with credit card/group booking form
- General manager: Francois Baguet
- Phone Number: (877)326-7412
Hostess, front desk hotel clerk
Casa Tua Hotel & Restaurant
2015.11 - 2016.12
- Greeted guests, sat them down, answered phone calls, answer emails, open table, check in hotel guests and book large party (8-14 guests) with credit card/group booking form
- Manager: Francesca
- Phone Number: 305-673-1010
Hostess
IL Mulino Resturant/Acqualina Hotel
2014.11 - 2015.07
- Greeted guests, Sat them down, Answered phone calls, Socialized the guests, and open table
- Acqualina Resort & Spa on the beach, 17875 Collins Ave, Sunny isles beach, FL 33160
- Manager: John Gonzalez
- Phone number: 305-466-9191
Sales Associate
Valentina's Wellness Center
2012.12 - 2014.01
- Sold health & protein shakes, weighed customers, and assisted customers in forming proper diets for themselves
- 1660 NE 185th ST 2nd floor, North Miami beach, FL 33179
- Owner/Manager: Valentina E
- Phone: 786-366-9115
Education
Studying sonography -
Florida National University
06.2024
High school diploma -
North Miami Beach Senior High school
06.2014
Skills
- I am a very punctual and dynamic person I'm very outgoing and can keep a steady conversation with customers I know how to efficiently handle money and work at the cash register I am skilled in all programs in Microsoft Office
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Customer service expertise
- Greeting guests
- Guest Engagement
- Hospitality service expertise
- Table Bussing
- Excel
- Microsoft outlook
Timeline
Reservations Agent
Riviera Dining Group
2023.04 - Current
Hostess/ Server Assistant/ server
Jaya Setai restaurant
2017.12 - 2023.02
Hostess
Hakkasan restaurant
2017.05 - 2017.11
Hostess, front desk hotel clerk
Casa Tua Hotel & Restaurant
2015.11 - 2016.12
Hostess
IL Mulino Resturant/Acqualina Hotel
2014.11 - 2015.07
Sales Associate
Valentina's Wellness Center
2012.12 - 2014.01
Studying sonography -
Florida National University
High school diploma -
North Miami Beach Senior High school